Medi-Cal for Kids and Teens

Blue Shield of California Promise Health Plan offers Medi-Cal. Also known as Medicaid, this provides healthcare services for children and young adults under 21. Benefits include medical and vision care, mental health support, and more.

Child Health Program

The Children’s Health Program (CHP) provides medical care for children enrolled in the following programs:

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California Children’s Services

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Regional Services for developmental disabilities

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Early intervention and early start programs

The CHP program provides regulatory compliance, education to internal staff, and case management services to children with special health care needs.

DHCS Outreach brochure, children – English (PDF, 20 MB)

DHCS Outreach brochure, children – Spanish (PDF, 20 MB)

DHCS Outreach brochure, children – Arabic (PDF, 1.2 KB)

DHCS Outreach brochure, children – Armenian (PDF, 1.3 KB)

DHCS Outreach brochure, children – Cambodian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Chinese (Simplified) (PDF, 1.3 MB)

DHCS Outreach brochure, children – Chinese (Traditional) (PDF, 1.3 MB)

DHCS Outreach brochure,. children – Farsi (PDF, 1.2 MB)

DHCS Outreach brochure, children – French (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hebrew (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hindu (PDF, 1.2 MB)

DHCS Outreach brochure, children – Hmong (PDF, 1.2 MB)

DHCS Outreach brochure, children – Japanese (PDF, 1.3 MB)

DHCS Outreach brochure, children – Korean (PDF, 1.3 MB)

DHCS Outreach brochure, children – Laotian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Mien (PDF, 1.2 MB)

DHCS Outreach brochure, children – Portuguese (PDF, 1.2 MB)

DHCS Outreach brochure, children – Punjabi (PDF, 1.2 MB)

DHCS Outreach brochure, children – Russian (PDF, 1.2 MB)

DHCS Outreach brochure, children – Samoan (PDF, 1.2 MB)

DHCS Outreach brochure, children – Tagalog (PDF, 1.2 MB)

DHCS Outreach brochure, children – Thai (PDF, 1.3 MB)

DHCS Outreach brochure, children – Turkish (PDF, 1.2 MB)

DHCS Outreach brochure, children – Ukrainian (PDF, 176 KB)

DHCS Outreach brochure, children – Vietnamese (PDF, 859 MB)


 

Care for children with special needs

 

California Children’s Services (CCS)

CCS is a state program for children and young adults under 21. To learn more about CCS, visit California Children's Services.  

 

The Early Start program (Ages 0-3)

The Early Start program supports infants and toddlers with disabilities. 

 

Developmental disability services for children (ages 3-21) 

Blue Shield Promise members with developmental disabilities can receive aid. This includes screening, preventative, and therapeutic services.

 

Blue Shield Promise also provides members with referrals to regional centers.

  • Regional centers can provide support through: 
  • Respite 
  • Out of home placement 
  • Supportive living

 

Behavioral Health Treatment Services for members under 21

Blue Shield Promise members under 21 are also eligible for Behavioral Health Treatment (BHT) services. For more information, visit the behavioral health services page.

 

Care management for members under 21

Care Management is a service for Medi-Cal members who need extra support. This support comes from a team of dedicated care providers. 

Blue Shield Promise provides Enhanced Care Management for members who have social and intensive care needs. For more information, visit the Enhanced Care Management page.

 

Right to Continuity of Care

If you change plans, you might not be able to keep your current provider. You’ll need to submit a continuity of care request. You may submit this request yourself. Or your authorized delegate can submit it on your behalf. 

To submit a request, call Customer Service. Or download and fill out the Continuity of Care Form.

 

Transportation services for members under 21

We can help you and your child get a ride to doctor appointments. This is part of you and your child’s Medi-Cal benefits. There is no extra cost. Minors may ride alone. They must have written consent from their legal guardian. Visit non-emergency transportation (NEMT) and non-medical transportation (NMT) for more information.

To set up a ride, contact Call the Car at (877) 433-2178 (TTY: 711), 24 hours a day, 7 days a week.

Some services do not require written consent for a minor to ride alone when allowed by federal or state law.

 

Changing to Medi-Cal for adults

If you are nearing the age of 21 and need to transition to an adult care provider, Blue Shield Promise offers an Age-out program. The Age-out program is available for members 17 years and older.  

CCS Age Out and transition overview presentation (13 min)

CCS Age Out and transition overview (PDF, 385 KB)

To learn more about the Age-out program, contact your case manager or Customer Service for more help.

 

Contact

Email us

Blue Shield of California Promise Health Plan Customer Service
3840 Kilroy Airport Way
Long Beach, CA  90806


Los Angeles County 
 (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday 

 Fax: (323) 889-6236  
 
San Diego County 
 (855) 699-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday 

 Fax: (619) 528-4820

 

Department of Health Care Services (DHCS)

Visit the DHCS website to learn more about Medi-Cal. 

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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