WORKING WITH US

We think the way you do

At Blue Shield of California Promise Health Plan, you'll find a level of understanding and communication that helps both your practice and your patients. Since our executive leadership includes physicians, we value a "patients first" philosophy of care. We strive to work closely with you, be responsive, and understand the challenges your practice or provider organization faces in providing care.

Our goals include providing programs and opportunities for our providers that demonstrate our dedication to supporting you while you are providing care. We are dedicated to offering Californians access to quality, affordable care through our Medi-Cal provider network.

*Note that effective January 1, 2023, Cal MediConnect plans were discontinued throughout California. Blue Shield Promise has transitioned former CMC members in Los Angeles and San Diego counties who are eligible for dual coverage, to exclusively aligned enrollment (EAE) plans, called Total Dual (HMO-DSNP) plans.

Here are some of the resources you will find in this section:

Sign up to access our Provider Connection website

As a Blue Shield of California Promise Health Plan network participant, you can access member eligibility, claims, and authorizations information online, if you have registered and created an account.

 Create a Provider Connection account

Please note: HIPAA requirements and guidelines should be adhered to, and any violations will be reported.

• Already signed up? Access the Provider Connection.
• Update your provider information for Blue Shield Promise
• Find claims and encounter resources
• Register for webinars
   

We are here to assist you

We encourage you to join us in our mission to provide quality care to Medi-Cal members.

If you can't find what you need online, our dedicated Provider Services phone line is available: 
 Phone: (800) 468-9935 6 a.m. to 6:30 p.m., Monday through Friday.

Blue Shield Promise Medi-Cal plans

At Blue Shield Promise, we believe that individuals who rely on Medi-Cal should get quality attention and excellent service. Blue Shield Promise provides comprehensive coverage, attention, and a full network of respected doctors, specialists, and hospitals for our members' healthcare needs.

Visit our Blue Shield Promise Medi-Cal Member website to learn more about those plans.