For more than 30 years, we have provided Medi-Cal health coverage in Los Angeles and San Diego counties. We help you get care that is easy to use, respects your culture, and supports your needs at every stage of life.
Caring for the whole person
We support more than your doctor visits. We help with many parts of your care, including:
- Finding the right care with help choosing doctors, understanding referrals, and getting urgent or specialty care
- Getting help in your language with interpreters in more than 240 languages
- Getting help any time with 24/7 nurse advice and care teams
- Getting help with life challenges like housing, food, mental health care, rides to the doctor, and more
- Build for the future with programs like GEDWorks, Promising Start, and Boys & Girls Clubs of Greater San Diego memberships
Community care, backed by Blue Shield of California
Blue Shield Promise is a managed care plan owned by Blue Shield of California, a nonprofit health plan that has helped people across California live healthier lives for many years.
Our mission is to build a health care system that we would want for our own family and friends and that everyone can afford.
We believe everyone should have a fair chance to be healthy. That belief guides our work:
- Equity – Helping close health gaps and improve access to care
- Dignity – Treating every member with care and respect
- Community partnership – Working with local groups to support health beyond medical care
- Trust – Providing reliable, high-quality care and support
Quality you can count on
Our care has earned national recognition:
Rated 4 out of 5 in the 2025 Medicaid Health Plan Ratings from the National Committee for Quality Assurance (NCQA)
Awarded Health Outcomes Accreditation by NCQA for meeting strong standards that support fair care for all
Where to find us
Blue Shield Promise offers Medi-Cal managed care plans in:
Los Angeles County, in partnership with L.A. Care Health Plan
San Diego County, under contract with the California Department of Health Care Services (DHCS)
Need help applying for Medi-Cal?
We are here to help you understand your choices and guide you every step of the way.
Call us toll-free at (866) 820-6009 (TTY: 711)
8 a.m. to 6 p.m. PT, Monday through Friday
You can also visit our Medi-Cal enrollment guide for easy step-by-step help.
Find important phone numbers and other contact information.
Discrimination is against the law. Blue Shield of California Promise Health Plan complies with applicable State and Federal civil rights laws.
Read the conditions and terms of use for Blue Shield of California Promise Health Plan products and services.
We at Blue Shield of California Promise Health Plan respect your privacy, and we work hard to protect the information you provide online. Learn how we protect, use, and disclose our members’ and policyholders' personal information.
Blue Shield of California Promise Health Plan maintains a policy of equal treatment in the administration of all personnel matters.
Blue Shield of California Promise Health Plan is always looking for new, talented people to improve the lives our members and help us shape the future of health care.
Blue Shield of California Promise Health Plan offers Medi-Cal.
The HEART Program includes a multidisciplinary focus across the health plan.
H0148_20_215 Accepted 10012019
Page last updated: 9/30/2019