Coverage that is all about you.
At Blue Shield of California Promise Health Plan, we know that health care is more than a doctor’s visit. That’s why we provide extra care and support.
We offer Medi-Cal in Los Angeles and San Diego counties and have many doctors to choose from. Medi-Cal is free or low-cost health coverage for adults and kids who qualify.
Interested in applying for Medi-Cal or enrolling in Blue Shield Promise? We can help! Call us toll-free at (866) 820-6009 (TTY: 711) Monday through Friday, 8 a.m. to 6 p.m. PT.
If you have Medicare and Medi-Cal or will be turning 65 soon, you can get more benefits at no extra cost with a Blue Shield TotalDual Plan (HMO D-SNP) from Blue Shield of California. To learn more, call (833) 924-4223 (TTY: 711), 8 a.m. to 6 p.m., PT Monday through Friday, or visit the D-SNP page.
We can help you:
- Find a doctor or follow up on a referral to see a specialist
- Schedule rides to medical appointments
- Understand health notices that come in the mail
- Connect with our Social Services team to help with things like assistance with housing, food, and utility bills
- Interpreters for more than 240 languages
- Access to a lot of doctors, hospitals, and urgent care centers
- 24/7 Nurse Advice Line
- Personal care plans for you with care managers
- Free rides to medical visits
- Home-based care for certain conditions
For more detailed information about benefits, review the Blue Shield Promise Medi-Cal Evidence of Coverage (EOC), also known as the Member Handbook.
GEDWorks: A special program to help you get your high school equivalency diploma.
Community Resource Centers: Access to 14 L.A. Care and Blue Shield Promise Community Resource Centers that offer in-person member services, enrollment and renewal support, social service assistance, free Wi-Fi and health and fitness classes (Los Angeles only).
Promising Start: Extra help for members who have just given birth, at no cost (San Diego only).
Boys and Girls Club of Greater San Diego: Blue Shield Promise members ages 5 to 14 years can get a no-cost annual membership (San Diego only).
Your Medi-Cal status is reviewed every year to make sure you and/or your family members still qualify – this is called Annual Redetermination.
If you’ve received a redetermination notice in the mail or your address or income has changed, act now to avoid disruption in your medical coverage. Blue Shield Promise is here to help you with the redetermination process or to reapply for Medi-Cal coverage if you lost coverage.
- Call us at 855-636-5251 (TTY:711)
- You can also contact your local County Department of Social Services (DPSS) directly
- If in Los Angeles, go to benefitscal.com or visit an L.A. Care and Blue Shield Promise Community Resource Center
- If in San Diego, go to benefitscal.com
- Find out more about Medi-Cal income guidelines
- Learn more about Medi-Cal program requirements
We can help! Call us toll-free at (866) 820-6009 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m.
You can also read Blue Shield Promise Health Plan’s step-by-step Medi-Cal enrollment guide.
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Page last updated: 5/15/2026