Enhanced Care Management

Enhanced Care Management (ECM) is a Medi-Cal care management benefit. ECM offers extra services to members with complex needs that make it difficult to improve their health. This could include health conditions or challenges such as not having a place to live.

Working with an ECM care team

Qualified members who enroll in ECM are paired with a care team. The care team works with the member to make a care plan. This can include connecting members with core community and social services.

Who can get ECM?

Members must be enrolled in a Medi-Cal managed care health plan. They must meet eligibility requirements to receive ECM services. If they qualify, using ECM services is their choice.

People who qualify

ECM is for Medi-Cal members with the most complex medical and social needs. It is available to select “Populations of Focus”. It will address the clinical and non-clinical needs of the highest-need members. Members will be picked with the help of health and health-related services.

How to request ECM?

You can talk to your doctor or call Blue Shield Promise Customer Care. They can help check if you qualify for ECM services.

Blue Shield Promise offers the following ECM to eligible Medi-Cal members in Los Angeles and San Diego counties:

Enhanced Care Management Populations of Focus
Adults and their families experiencing homelessness Adults at risk for avoidable hospital or emergency department (ED) utilization (formerly “High Utilizers”)
Adults with serious mental health or substance use disorder (SUD) needs Individuals transitioning from incarceration
Adults with intellectual or developmental disabilities (I/DD) Pregnant or postpartum adults
Adults living in the community and at risk for Long Term Care (LTC) Institutionalization Adult nursing facility residents transitioning to the community
Effective July 1, 2023
Adults without dependent children/youth living with them experiencing homelessness

Children and youth:

  • Homeless families or unaccompanied children/youth experiencing homelessness
  • Children and youth at risk for avoidable hospital or ED utilization
  • Children and youth with serious mental health and/or SUD needs
  • Children and youth enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with additional needs beyond the CCS condition
  • Children and youth involved in child welfare
  • Children and youth with intellectual or developmental disabilities (I/DD)
  • Pregnant or postpartum youth
Effective January 1, 2024
Pregnant or postpartum youth and adults in racial and ethnic groups experiencing disparities in care for maternal morbidity and mortality

 

Visit the Department of Health Care Services for more information.

For healthcare providers, visit the Provider Connection Portal.

Extra services Blue Shield Promise offers

Community Supports are extra services that are offered to eligible members. Visit the Community Supports page to find out if you’re eligible.

Last updated: 07/07/2023
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Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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