Health and Wellness Programs and Education for Medi-Cal Members

Blue Shield of California Promise Health Plan (Blue Shield Promise) wants to help keep you and your family healthy. We believe the more you know, the better you can manage your health.

We have programs and services to help you stay active and fit, manage chronic conditions like diabetes, keep a healthy weight, and eat healthy. We can also help you find classes, counseling, and support groups.

Health and Wellness programs for our members


Health and wellness portal

Reaching and keeping good health is a lifelong effort. We offer several online tools that can help you live healthier and manage chronic conditions.

Go to the Health and wellness portal to create your account. Once you create an account, you may complete the health assessment and have access to the online health tools.

Create a health and wellness portal account



Wellvolution is Blue Shield’s digital care program which is free to all Blue Shield Promise members 18yo+. Get tools, apps, and support designed for you to achieve your health goals.

Get started with Wellvolution


Diabetes Prevention Program

We’ve teamed up with Solera Health to offer you a diabetes prevention program. There is no cost to you. This program helps you learn how to make small changes to your daily routine to be more active and eat healthier.

If you qualify for this program, you will meet with a health coach and a small group for support, online or at a site near you.

We hope you will take this chance to make a lasting effect on your health. If you have any questions, please call Solera Health at (866) 692-5059 (TTY: 711), 6 a.m. to 6 p.m., Monday through Friday.

Find out if you qualify for this program


Care Management Programs

Care Management has three programs available for our members. Blue Shield Promise finds members who meet certain program criteria and asks them to join. The programs are free and optional to use.

The Complex Care Management Program helps members with complex conditions.

The Disease Management Program helps members with conditions such as asthma, chronic lung disease, congestive heart failure, heart disease, diabetes, and depression.

The Transitions of Care Program helps members after being discharged from the hospital.

These programs offer you education to better manage your condition(s). Our nurse works with you and your doctor to help you stay healthy and to avoid the hospital. Your nurse gives you support and education. They also help coordinate your care and make sure you get all your preventive health screenings. You can call to speak with our team at (877) 702-5566 (TTY: 711), 8 a.m. – 5 p.m., Monday through Friday.


Initial Health Assessment (first health checkup)

Make an appointment for your first health checkup as soon as you become a Blue Shield Promise Medi-Cal member. During your first health checkup, you will receive a complete physical. This checkup will help your doctor get to know you better so she or he can provide you with complete care.


Maternity Program

Prepare for a healthy pregnancy with our Maternity Program. Our care coordination team offers personalized support for all your pregnancy needs. We are here for you at every stage, from family planning to postpartum care. It is free for eligible members!

Learn how we can help


Behavioral Health Services

Blue Shield Promise Medi-Cal provides mental health and substance use disorder services through primary care physicians (PCPs), licensed behavioral health providers, and county providers and agencies. We also provide behavioral health treatment services for children under the age of 21.

Learn more about behavioral and mental health services

You can get this document for free in other formats, such as large print, braille, or audio. Call Medi-Cal (Los Angeles) Customer Care: 1-800-605-2556 (TTY: 711) or Medi-Cal (San Diego) Customer Care: 1-855-699-5557 (TTY: 711), 8:00 a.m. to 6:00 p.m., Monday through Friday. This call is free.

Health education materials

Our health education brochures provide you with information on how to stay healthy and manage your conditions. Brochures are available on the following topics: alcohol and substance use disorders, asthma, alternative medicine, diabetes, family planning, pregnancy, breastfeeding and parenting, high blood pressure, nutrition and weight management, immunizations, smoking cessation, and many more.

Preventive Health Guidelines, English (PDF, 3.9 MB)

Preventive Health Guidelines, Spanish (PDF, 4.6 MB)

Health videos

You can watch videos on health topics like cardiovascular, respiratory heath, diabetes, cancer, wellness, general health and more available in several languages. Videos are provided by Krames on Demand.

Living Well Information Line

Health information is a phone call away. Call our Living Well Information Line to get answers to your questions about cholesterol, weight management, exercise, healthy eating, and diabetes. Call Member Services and ask for the Health Education Department.

Los Angeles: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday

San Diego: (855) 699-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday

Blue Shield Promise Medi-Cal member and community events

Blue Shield Promise Medi-Cal provides various free events and seminars for its members.

Blue Shield Promise Medi-Cal "Cares Health Talk" member newsletter

You will receive newsletters that have useful information on many topics. Online versions are available in English and Spanish.

2021 Fall Newsletter, English (PDF, 3.9 MB)

2021 Fall Newsletter, Spanish (PDF, 4.6 MB)

Health education classes and programs at local hospitals

Our Health Education team can help you find a class near you. Call Customer Care and ask for the Health Education Department.

Los Angeles: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday
San Diego: (855) 699-5557 (TTY: 711]) 8 a.m. to 6 p.m., Monday through Friday

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise Cal MediConnect Plan and other Cal MediConnect options for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal and Cal MediConnect Plans.

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。


Blue Shield of California Promise Health Plan, 601 Potrero Grande Drive, Monterey Park, CA 91755.

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