Terms and conditions disclaimer
Welcome to Blue Shield of California Promise Health Plan website. Blue Shield of California Promise Health Plan provides products and services to you subject to the following conditions. If you visit our website blueshieldca.com/promise, you accept these conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Blue Shield of California Promise Health Plan or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Blue Shield of California Promise Health Plan and protected by U.S. and international copyright laws. All software used on this site is the property of Blue Shield of California Promise Health Plan or its software suppliers and protected by United States and international copyright laws.
Blue Shield of California Promise Health Plan graphics, logos, page headers, button icons, scripts, and service names are trademarks of Blue Shield of California Promise Health Plan. Blue Shield of California Promise Health Plan’s trademarks may not be used in connection with any product or service that is not Blue Shield of California Promise Health Plan’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Blue Shield of California Promise Health Plan. All other trademarks not owned by Blue Shield of California Promise Health Plan that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Blue Shield of California Promise Health Plan.
License and site access
Blue Shield of California Promise Health Plan grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Blue Shield of California Promise Health Plan. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express consent of Blue Shield of California Promise Health Plan. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Blue Shield of California Promise Health Plan without express written consent of Blue Shield of California Promise Health Plan. You may not use any meta-tags or any other "hidden text" utilizing Blue Shield of California Promise Health Plan’s name or trademarks without the express written consent of Blue Shield of California Promise Health Plan. Any unauthorized use terminates the permission or license granted by Blue Shield of California Promise Health Plan. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of blueshieldca.com/promise so long as the link does not portray Blue Shield of California Promise Health Plan or its affiliates in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.
Disclaimer of warranties and limitation of liability
The site is provided by Blue Shield of California Promise Health Plan on an "as is" and “as available" basis. Blue Shield of California Promise Health Plan makes no representations or warranties of any kind, express or implied, as to the operation of this site and the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. The information contained in this web site is general in nature and not intended to provide professional health care or advice. If you have a specific health related question, please see a doctor or licensed health care provider. To the full extent permissible by applicable law, blueshieldca.com/promise disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Blue Shield of California Promise Health Plan does not warrant that this site, its servers, or e-mail sent from here are free of viruses or other harmful components. Blue Shield of California Promise Health Plan will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. All links to other web sites are solely for your convenience in obtaining related information. Such inclusion does not constitute or imply a recommendation or endorsement by Blue Shield of California Promise Health Plan. Blue Shield of California Promise Health Plan does not control the contents of these web sites and does not guarantee the accuracy or completeness of any such information. These web sites may contain material which may be offensive to you. You access these web sites at your own risk. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimer, exclusions, or limitation may not apply to you, and you might have additional rights.
SMS terms and conditions
SMS supported carriers
AT&T, T-Mobile® (T-Mobile is not liable for delayed or undelivered messages), Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS (GSM), ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless.
If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the process offered. Pre-paid users may not be able to participate. Check with your mobile operator.
Blue Shield of California collects certain information automatically upon subscription. Information collected includes the type of mobile device you use, unique device identifier and mobile operating system.
Text message program terms
By opting in, each Blue Shield mobile text subscriber:
- Acknowledges that the subscriber is the authorized user of the mobile device and owner of the mobile phone number provided in the enrollment process
- Gives Blue Shield express permission to send text messages (including auto-dialed, pre-recorded and/or promotional texts) to the mobile number until the subscriber tells Blue Shield to stop
- Agrees to receive text messages from Blue Shield even if the registered mobile number is on a do-not-call list
Participation is voluntary. You are not required to participate in order to purchase goods or services from Blue Shield. Message frequency may vary.
If you change carriers or change or deactivate your mobile number, it is your responsibility to opt out of Blue Shield’s text messaging program before making any such change. Failing to do so will be a material breach of these program terms.
How to cancel
To cancel BSC Alerts texts, please reply STOP to any text at any time and receive one final text acknowledging receipt of your STOP request.
How to get help with text messages
Reply HELP to any text at any time. Blue Shield does not charge any fee for your participation in either text message program. Check with your wireless carrier for details regarding message or data rates or charges that may apply.
For additional support contact Customer Service: (800) 393-6130
By visiting blueshieldca.com/promise, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Blue Shield of California Promise Health Plan.
Site policies, modification, and severability
Please review our other policies posted on this site. These policies also govern your visit to blueshieldca.com/promise. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Find important phone numbers and other contact information.
Nondiscrimination and language assistance notice
Discrimination is against the law. Blue Shield of California Promise Health Plan complies with applicable State and Federal civil rights laws.
Notice of privacy practice
We at Blue Shield of California Promise Health Plan respect your privacy, and we work hard to protect the information you provide online. Learn how we protect, use, and disclose our members’ and policyholders' personal information.
Equal Employment Opportunity policy
Blue Shield of California Promise Health Plan maintains a policy of equal treatment in the administration of all personnel matters.
H0148_20_215 Accepted 10012019
Page last updated 12/15/2020