Behavioral health services

Blue Shield Promise Medi-Cal gives members mental health and substance use disorder services. This occurs through primary care physicians (PCPs). It can include licensed behavioral health providers. They work with county providers and agencies. For our licensed behavioral health providers, we partner with Carelon Behavioral Health. Carelon Behavioral Health was formerly known as Beacon Health Options. We also have behavioral health treatment services for children under the age of 21.

Mental health

Mental health services include, but are not limited to: 

  • Anxiety
  • Depression
  • Psychotherapy
  • Psychiatric medication management


See your Member Handbook (Evidence of Coverage) for a list of covered mental health services.
 

Behavioral health services for Blue Shield Promise Medi-Cal

Behavioral health services for Blue Shield Promise Medi-Cal are managed by Carelon Behavioral Health. Carelon Behavioral Health is formerly known as Beacon Health Options. You can call Carelon Behavioral Health to learn more about your covered services or claims information.

Los Angeles County:
 Phone: (855) 765-9701 (TTY: 711), 8 a.m. – 8 p.m., Monday through Friday

San Diego County:
 Phone: (855) 321-2211 (TTY: 711), 8 a.m. – 8 p.m., Monday through Friday

 

Department of Mental Health

Contact the Department of Mental Health for other mental health services. This includes substance use disorder treatment.

Los Angeles County:
 Phone: (855) 765-9701 (TTY: 711), 24 hours a day, 7 days a week
 Los Angeles County Department of Mental Health website


San Diego County:
 Phone: (855) 321-2211 (TTY: 711), 24 hours a day, 7 days a week
 San Diego County Behavioral Health Services website

 

Suicide prevention hotline

 Phone: (800) 273-8255 (TTY: 711), 24 hours a day, 7 days a week
 

Substance use disorder preventive services

Blue Shield Promise Medi-Cal offers Alcohol and Drug Screening, Assessment, Brief Interventions and Referral to Treatment (SABIRT) services as a covered benefit. This is for all members ages 11 and older. Pregnant women are included. These services are provided by PCPs. These services also cover risky alcohol and substance use:

  • One alcohol and drug use screening per year
  • Brief intervention sessions 
  • Referral to treatment as needed

     

County agency services

If you need more services, you can contact your county agency. Ask them about longer treatment options. You do not need a referral from your PCP to inquire. County services also cover other substance use disorders.

Department of Health Care Services Substance Use Resource Center
 Phone: (800) 879-2772 (TTY: 711) 24 hours a day, 7 days a week

Los Angeles County Substance Abuse Service
 Substance Abuse Service Helpline: (844) 804-7500 (TTY 711), 24 hours a day, 7 days a week 
 Substance Abuse, Prevention and Control website

San Diego County Substance Use Disorder Services
 Substance Use Disorder Services Access and Crisis Line: (888) 724-7240 (TTY: 711), 24 hours a day, 7 days week 
 San Diego County Behavioral Health Services website
 

Behavioral health treatment for individuals under the age of 21

Blue Shield Promise Medi-Cal covers behavioral health treatment (BHT) for individuals under the age of 21. This treatment includes applied behavioral analysis (ABA). Other evidence-based treatments are also included. To know more, contact your child’s primary care physician today.
 

Benefits information

Find information about the benefits, services, and programs covered by Blue Shield Promise Medi-Cal. Learn what to do if a service or a procedure requires prior authorization.

Nurse Advice Line

Connect to a registered nurse who will listen to your health problem.

Health and wellness programs and resources

Take charge of your health with our Health and wellness member tools. Find information on healthy living programs and educational materials on topics like being active and managing chronic conditions.

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Last updated: Feb 28, 2023

Health Care Options: 1-844-580-7272, Monday through Friday from 8 a.m. - 6 p.m. TTY users should call 1-800-430-7077.

For information on Blue Shield Promise Cal MediConnect Plan and other Cal MediConnect options for your health care, call the Department of Health Care Services at 1-800-430-4263 (TTY: 1-800-735-2922), or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal and Cal MediConnect Plans.

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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