Behavioral health services
Are you or a loved one experiencing an emergency?
Go to an emergency room or call one of the following:
988 for the National Suicide and Crisis Line. Or chat with someone on the website.
911
211 (for local county services)
You can also text:
HOME to 741741 for the National Suicide Prevention Crisis Text Line or
838255 for the Veterans Crisis Line
If you’re struggling, help is available
Not sure where to start?
Call us, and we’ll get you to the right place.
Los Angeles County: (855) 765-9701 (TTY: 711)
San Diego County: (855) 321-2211 (TTY: 711)
Your Blue Shield Promise coverage
Outpatient therapy
Talking to a therapist or psychiatrist can help you find real answers. Treatment might include tests and medication. Some problems treated include:
- Depression, anxiety, or feeling “stressed out”
- Grief, loss, or loneliness
- Family issues
There are no limits on outpatient visits and no co-payments. You have no deductible. You don't need a referral or approval. Just call customer care. They will help you figure out next steps.
Visit your primary care physician (PCP)
We recommend visiting your PCP to discuss your concerns. Your PCP works with you to figure out what might help best.
Your primary doctor can screen for the following:
- Adverse childhood experiences (for members through age 64)
- Depression
- Maternal mental health
- Alcohol and drug use (for members ages 11 and over)
- Cognitive health (for members over 65 not on Medicare)
Although your PCP can screen for alcohol and drug use, the county provides treatment.
Download the Member Handbook
The handbook lists all services covered by your Promise plan.
Member Handbook (Evidence of Coverage)
Behavioral health treatment
This treatment is for those under age 21. It includes Applied Behavior Analysis (ABA). ABA teaches skills to communicate, live and play. Start by visiting your child’s doctor to discuss your concerns. Your child's doctor or psychologist must have a medical reason for the treatment. If they prescribe this treatment, our care team must review and approve it before your child can access care.
County services and benefits
When you need extra support
The county can help you or a loved one with conditions like bipolar disorder and schizophrenia. The county provides these Specialty Mental Health Services:
- Crisis intervention and mobile response
- Inpatient psychiatric hospitalization
- Residential treatment
- Psychiatric medication management
How to reach county services
Los Angeles County: (800) 854-7771 (TTY: 711)
San Diego County: (888) 724-7240 (TTY: 711)
Substance abuse treatment
After screening, your PCP will refer you to the county for treatment. This will be through the Drug Medi-Cal Organized Delivery System. If you prefer, you can call the county yourself. We coordinate with the county to cover your care.
Who qualifies
Members 11 years of age and older qualify for these benefits. Pregnant people qualify as well.
Call the county for help
Los Angeles County: (844) 804-7500. Ask to speak to the Substance Abuse Prevention and Control office.
San Diego County: Call the 24/7 helpline at (888) 724-7240. You can also chat with someone on their website.
Emotional well-being and support
Members over 18 years of age have access to Wellvolution. This program includes on-demand meditation, coaching, and self-care resources. These resources can support issues with relationships, work, money, and much more.
Medi-Cal (Los Angeles) Customer Care: 1-800-605-2556 (TTY: 711), 8:00 a.m. to 6:00 p.m., Monday through Friday.
Medi-Cal (San Diego) Customer Care: 1-855-699-5557 (TTY: 711), 8:00 a.m. to 6:00 p.m., Monday through Friday.
For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 (TTY: (800) 735-2922), or visit https://www.healthcareoptions.dhcs.ca.gov/.
Benefits information
Find information about the benefits, services, and programs covered by Blue Shield Promise Medi-Cal. Learn what to do if a service or a procedure requires prior authorization.
Nurse Advice Line
Connect to a registered nurse who will listen to your health problem.
Find a provider
Use our online tool to find a primary care physician, a behavioral health service and other providers.
Health and wellness programs and resources
Take charge of your health with our Health and wellness member tools. Find information on healthy living programs and educational materials on topics like being active and managing chronic conditions.
Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.
Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.
© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.
California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.
The provider network may change at any time. You will receive notice when necessary.
Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.
Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.
Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。
Nondiscrimination notice
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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA 90806
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