Blue Shield Promise Medi-Cal Benefits

Find the health benefits you get as a Blue Shield of California Promise Health Plan Medi-Cal member.

Medi-Cal benefits may include:


Medical care

  • Primary care doctor, wellness, and specialist visits
  • Immunizations
  • Hospital and emergency services
  • Family planning, maternity and newborn care
  • Laboratory services
  • Medications
  • Physical and occupational therapy
  • Disease and condition management


Vision Care

  • Routine eye exams
  • Eyeglasses or contact lenses


Dental care
Dental benefits are available to Medi-Cal members who qualify through Denti-Cal. Denti-Cal is provided by the Department of Health Care Services (DHCS). To learn more about Denti-Cal’s coverage please visit their website or call them at (800) 322-6384 (TTY: 711).


Medi-Cal for kids and teens
Blue Shield Promise provides Medi-Cal services for children and young adults under the age of 21.

Some of the free services included are:


Long-term services and support

  • Community-Based Adult Services (CBAS)
  • Long-Term Care (LTC)


Enhanced Care Management (ECM) and Community Supports (CS)
Blue Shield Promise offers Enhanced Care Management (ECM) and Community Supports (CS) for Medi-Cal members with complex health needs or social challenges that make it difficult to improve their health.

Enhanced Care Management (ECM)
Community Supports (CS)


Transportation services

  • Emergency transportation
  • Non-emergency medical transportation
  • Non-medical transportation



For detailed information about benefits, review the Blue Shield Promise Medi-Cal Evidence of Coverage (EOC), also known as the Member Handbook.

Nurse Advice Line

Connect to a registered nurse who will listen to your health problem.

Urgent care

Find urgent care clinics near you for same-day care for non-life-threatening medical needs.


Talk to a board-certified doctor 24/7/365 over the phone or video chat.

Transportation services information

As a Blue Shield Promise Medi-Cal member you may be able to get transportation to your healthcare appointments at no cost.

Behavioral and mental health services

Blue Shield Promise Medi-Cal provides mental health and substance use disorder services through primary care physicians (PCPs), licensed behavioral health providers, and county providers and agencies.

Prior authorization for treatment

Learn which healthcare services require prior authorization.

Referral for treatment

Find out how to obtain a referral to see a specialist.

Get help from a Community Health Worker (CHW)

Find out how a CHW can help you overcome your health challenges.

Pregnancy benefits

Blue Shield of California Promise is here to help you prepare for your pregnancy. We offer services for newborn, perinatal, and postpartum care. We also offer support for a loss in pregnancy.

In-home care

For members with multiple chronic conditions, learn about our in-home care serviced provided by ConcertoCare®. 

Last updated: April 22, 2024

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。



Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

Apple and the Apple logo are trademarks of Apple Inc. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.