If you are new to Medi-Cal, you likely have questions. We can help. Learn the basics of how Medi-Cal coverage works, how it benefits you, and how Blue Shield of California Promise Health Plan can help.


Renewing your Medi-Cal coverage  

We want you to keep your Medi-Cal coverage.
Learn about the annual renewal process and what you may need to do to keep your coverage.

Learn how to renew your Medi-Cal coverage


Many ways to get the care you need

For everything from routine checkups to emergencies, your Blue Shield Promise Medi-Cal plan helps you find the right doctor or hospital. It doesn’t matter if you’re at home, or on vacation, you can get the care you need.

Primary care physician and specialists

First, choose a primary care physician (PCP). This is the person you’ll see for annual checkups, routine medical needs, and health screenings. This is also the doctor who will send you to see a specialist if you need one.

Select a PCP

Urgent care center

In non-emergency situations, you can also go to an urgent care center. This is a solution for when it’s after-hours at your doctor’s office or if your doctor can’t see you.

Learn more about urgent care



Finally, you can also talk to a doctor on the phone or by video chat. You have access to a service called Teladoc. This is a good alternative if your PCP is not available. With Teladoc, you can talk to a doctor 24/7/365.

Learn more about Teladoc service


Nurse Advice Line

You can also get health advice 24/7 from a registered nurse over the phone with our Nurse Advice Line.

Talk to a registered nurse

For life-threatening illness or injury, call 911 or go to the nearest emergency room. Do not go to the urgent care clinic for anything you think is life-threatening.

Call, email, or send us a letter
You should call us if you have questions about your benefits. You can also reach out about questions on your bill. 

Los Angeles County


Phone: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.


Fax: (323) 889-6236



Blue Shield of California Promise Health Plan
Member Services

3840 Kilroy Airport Way
Long Beach, CA 90806

San Diego County


Phone: (855) 699-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.


Fax: (619) 528-4820



Blue Shield of California Promise Health Plan
Member Services
3131 Camino Del Rio North, Suite 1300.
San Diego, CA 92108

Frequently asked questions

See questions our members ask most frequently about Blue Shield Promise Medi-Cal.

Member rights and responsibilities

Find out about your rights and responsibilities as a Blue Shield Promise Medi-Cal member.

Appeals and grievances

Learn how to file a complaint, grievance, or an appeal.

Plan documents

Get the Member Handbook (Evidence of Coverage) and other important documents for your area.

Benefits information

Learn about plan benefits and programs.

Health and wellness programs and resources

Learn about health and wellness programs and educational materials available to you.

Find programs and educational materials

Last updated: Mar 27, 2023


Nurse Advice Line is a healthcare advice line. Nurses do not provide medical services for treatment or diagnosis.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。


Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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