How to enroll in Blue Shield Promise Medi-Cal

You can apply for the Medi-Cal program any time during the year.

Before you can enroll with Blue Shield Promise Medi-Cal, you must first apply to the Medi-Cal program by following the steps below.

Step 1 – Applying for benefits
There are four ways to apply for Medi-Cal: 

  1. Online: On Covered California’s or your local county social service office website
  2. Over the phone: By calling a local county social service office*
  3. By mail: Either to Covered California or your local county social service office*
  4. In-person: At your local county human services office*

* Find your local county human services office information below, or search for your local county social service information online.

  Los Angeles County Department of Public Services (DPSS) San Diego County Health and Human Services Agency (HHSA)

Online
Los Angeles County DPSS website

Covered California website
San Diego County HHSA website

Covered California website
Phone (866) 613-3777 [TTY: (800) 660-4026]
7:30 a.m. to 5:30 p.m., Monday through Friday, excluding holidays
(866) 262-9881 [TTY: (619) 589-4459]
7 a.m. to 5 p.m., Monday through Friday, excluding holidays
Mail Los Angeles County Department of Public Social Services
P.O. Box 77267
Los Angeles, CA 90007-9819
County of San Diego Health and Human Services Agency
Applications
P.O. Box 939044
San Diego CA 92193-9005
In person Apply in-person at a DPSS office near you Apply in-person at a Family Resource or Live-Well Center near you

 

Getting help

Health Care Options (HCO) is a California program that helps people receiving Medi-Cal to understand their benefits and how to enroll in a health plan. People needing more help or who have questions can call Health Care Options:
 Phone: (800) 430-4263 [TTY: (800) 430-7077], 8 a.m. to 6 p.m., Monday through Friday, except holidays.

If you're interested in joining Blue Shield Promise Medi-Cal, our enrollment team is here to help you through the enrollment process. This includes finding a doctor. We will answer any of your questions.
 Phone:(866) 820-6009 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday, except holidays.
 

Step 2 – After you apply

After finishing your application, if you qualify, the Department of Health Care Services (DHCS) will mail you a Medi-Cal benefits identification card (BIC). You can use your BIC to get services under fee-for-service (also called regular Medi-Cal). You can do this until you are enrolled in a health plan.
 

Step 3 – Completing your Medi-Cal Choice form

Health Care Options (HCO) will also mail you an enrollment packet that includes a Medi-Cal Choice form. You will need to:

  1. Choose a health plan (all options are listed on the form)  
  2. Choose a doctor. To find a Blue Shield of California Promise Health Plan doctor you want, you can:
    1. Search the provider directory online
    2. Call us at (866) 820-6009 (TTY: 711) 8 a.m. to 6 p.m., Monday through Friday  
  3. Write the health plan's name, doctor's name, and your ID number on the HCO form  
  4. Mail the Medi-Cal Choice form back in the envelope provided in your enrollment packet

 

Note: If you do not tell Health Care Options of your choices within 30 days, they will choose a health plan and doctor for you. This is called "automatic assignment."

Helpful tips

You can change your primary care physician (PCP), medical group, and/or health plan at any time.

To change your PCP and/or medical group call us:
 Los Angeles phone:(800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday
 San Diego phone:(855) 699-5557 (TTY: 711) 8 a.m. to 6 p.m., Monday through Friday

To change your health plan, call Health Care Options:
 Phone:(800) 430-4263 [TTY: (800) 430-7077], 8 a.m. to 6 p.m., Monday through Friday, except holidays.
 

Want to transfer to another health plan?

If you are already enrolled in a Medi-Cal Plan you can transfer to Blue Shield Promise Medi-Cal at any time.

To change Medi-Cal plans you can:

  1. Call us at (866) 820-6009 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday
     
  2. Call Health Care Options* at (800) 430-4263 [TTY: (800) 430-7077], 8 a.m. to 6 p.m., Monday through Friday, except holidays
     
  3. Mail a completed Medi-Cal Choice Form to Health Care Options* (You can request a choice form from Health Care Options, Blue Shield of California Promise Health Plan, or download the form)


*L.A. Care Health Plan members: If you are an L.A. Care member or an L.A. Care Plan Partner member (Anthem Blue Cross, Blue Shield of California Promise Health Plan, Kaiser Permanente), and would like to transfer from one L.A. Care Plan to another, you should call L.A. Care Health Plan’s Member Services Department at (888) 452-2273 (TTY: 711), 24 hours a day, 7 days a week, and request a plan partner transfer.

Find a doctor

To choose a Blue Shield of California Promise Health Plan doctor check out the following resources:

Find a doctor using our online tool
Get provider directories for your area

Other plan information

Find more information about Blue Shield Promise Medi-Cal plans, benefits, and health and wellness programs.

Read frequently asked questions
Get the Member Handbook in your preferred language
Review benefits covered by our plans
Find an educational event near you

L.A Care website

Find information from our partner in Los Angeles County.

Visit the L.A. Care website

San Diego County Health and Human Services Agency website

Find information from the San Diego County Health and Human Services Agency.

Visit San Diego County Health and Human Services Agency website

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

Translate


Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

Apple and the Apple logo are trademarks of Apple Inc. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.