get support from a community health worker
Community Health Workers (CHW) are non-clinical staff who can offer support in a variety of ways. CHWs have firsthand experience overcoming various life challenges. Working with someone who has gone through similar experiences can help you overcome your own challenges.
What can a Community Health Worker help you with?
Chronic health challenges
Asthma preventive services (APS)
Mental health challenges
Substance use recovery
Stressful life events
Domestic or intimate violence
How to request support from a CHW
Contact your primary care provider to get a referral for CHW services.
The following CHW services are covered by Blue Shield of California Promise Health Plan:
- Up to 6 hours of CHW services per year
- Up to 2 hours of CHW services per day
The following asthma preventive services (APS) services are covered by Blue Shield of California Promise Health Plan:
- Up to 2 hours of APS daily, two visits per year
- Up to 2 visits per year for in-home environmental trigger assessments
If more CHW or APS services are needed, your doctor or mental health provider must submit a request. Ask your provider to review the Blue Shield Promise provider manual for more information.
If you have questions or need more information, contact your healthcare provider or customer care:
Los Angeles County
Phone: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.
San Diego County
Phone: (800) 669-5557 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday.