Blue Shield of California Promise Health Plan

Find information about COVID-19 testing, vaccines, and treatment.

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Are you enrolled in Medi-Cal?

Has your contact information changed in the past two years? Give your county office your updated contact information so you can stay enrolled.

Los Angeles: Go to or call the Los Angeles County Department of Public Social Services at 1-866-613-3777 (TTY: 711).

San Diego: Go to or call the Access Customer Service Center at (866) 262-9881 (TTY: 711).

Why Blue Shield Promise Health Plan

In Los Angeles County, Blue Shield Promise Medi-Cal is contracted with the Local Initiative Health Authority of Los Angeles County (L.A. Care Health Plan) to its Medi-Cal recipients.

In San Diego County, Blue Shield Promise Medi-Cal is contracted with the Department of Health Care Services (DHCS) of San Diego County to provide Medi-Cal health benefits to its Medi-Cal recipients.



We work with a wide network of professional physicians.


Care programs

We provide peace of mind for managing your health.


Nurse advice line

We believe that all Californians deserve quality care.


Health and wellness programs

Our health education and wellness programs can help you stay healthy.


Award-winning care

Our Medicare and Medi-Cal plans earned NCQA Full Accreditation.

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Community resource centers in Los Angeles County

We’re here for you! L.A. Care Health Plan and Blue Shield of California Promise Health Plan are here to serve you and your community. The Resource Center is a warm and safe space in your community offering many classes and programs that are free and open to everyone. Our offerings include:

  • Fitness, nutrition and health education classes
  • Social services assistance (housing, financial literacy, food security) and support groups
  • On-site Medi-Cal enrollment support

Telehealth visits

Consult a doctor by phone or video. Not for emergencies.

Teladoc for Medi-Cal


Use credits for transportation to medical visits.

Find out how to get a ride

Urgent care

Medi-Cal members have access to urgent care clinics. 

Learn about urgent care


Are you a provider?

Get information about Blue Shield of California Promise Health plan benefits, policies, and procedures. 

Last updated: Mar 28, 2023