MEMBER HANDBOOK (EVIDENCE OF COVERAGE)
The Blue Shield Promise Medi-Cal Member Handbook, also known as your Evidence of Coverage (EOC), gives you details about your health care and prescription drug coverage.
Download a printable copy of the Member Handbook for where you live. You can find a copy in your preferred language. You can ask for a copy in the mail.
Los Angeles County
English:
Member Handbook (PDF, 1.4 MB)
Member Handbook Errata A (PDF, 51 KB)
Spanish:
Member Handbook (PDF, 3.4 MB)
Member Handbook Errata A (PDF, 76 KB)
Arabic:
Member Handbook (PDF, 6 MB)
Member Handbook Errata A (PDF, 108 KB)
Armenian:
Member Handbook (PDF, 3.8 MB)
Member Handbook Errata A (PDF, 106 KB)
Chinese (Traditional):
Member Handbook (PDF, 3.8 MB)
Member Handbook Errata A (PDF, 219 KB)
Farsi:
Member Handbook (PDF, 3.6 MB)
Member Handbook Errata A (PDF, 101 KB)
Khmer:
Member Handbook (PDF, 3.7 MB)
Member Handbook Errata A (PDF, 145 KB)
Korean:
Member Handbook (PDF, 4.4 MB)
Member Handbook Errata A (PDF, 133 KB)
Russian:
Member Handbook (PDF, 3.7 MB)
Member Handbook Errata A (PDF, 137 KB)
Tagalog:
Member Handbook (PDF, 3.3 MB)
Member Handbook Errata A (PDF, 52 KB)
Vietnamese:
Member Handbook (PDF, 3.5 MB)
Member Handbook Errata A (PDF, 135 KB)
San Diego County
English:
Member Handbook (PDF, 1.6 MB)
Member Handbook Errata A (PDF, 51 KB)
Spanish:
Member Handbook (PDF, 3.5 MB)
Member Handbook Errata A (PDF, 76 KB)
Arabic:
Member Handbook (PDF, 3.7 MB)
Member Handbook Errata A (PDF, 108 KB)
Chinese (Traditional):
Member Handbook (PDF, 3.9 MB)
Member Handbook Errata A (PDF, 216 KB)
Farsi:
Member Handbook (PDF, 3.6 MB)
Member Handbook Errata A (PDF, 101 KB)
Tagalog:
Member Handbook (PDF, 3.5 MB)
Member Handbook Errata A (PDF, 52 KB)
Vietnamese:
Member Handbook (PDF, 3.6 MB)
Member Handbook Errata A (PDF, 135 KB)
Language assistance services
Blue Shield of California Promise Health Plan complies with State and Federal civil rights laws and provides free language services to people whose primary language is not English. We communicate with our members in many different languages and dialects including English, Spanish, Cantonese, Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian), among others.
Non-discrimination notice
Blue Shield of California Promise Health Plan does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.
Sample member ID card
View a sample of Blue Shield Promise Medi-Cal member ID card.