Member handbook (Evidence of Coverage)

The Blue Shield Promise Medi-Cal Member Handbook, also known as your Evidence of Coverage (EOC), gives you details about your health care and prescription drug coverage.

Download a printable copy of the Member Handbook for where you live. You can find a copy in your preferred language. You can ask for a copy in the mail.

 

Los Angeles County

English: Member Handbook (PDF, 2.1 MB)

Spanish: Member Handbook (PDF, 3 MB)

Arabic: Member Handbook (PDF, 3.3 MB)

Armenian: Member Handbook (PDF, 3.7 MB)

Chinese (Simplified): Member Handbook (PDF, 2.7 MB)

Chinese (Traditional): Member Handbook (PDF, 2.6 MB)

Farsi: Member Handbook (PDF, 3.3 MB)

Khmer: Member Handbook (PDF, 4 MB)

Korean: Member Handbook (PDF, 3.7 MB)

Russian: Member Handbook (PDF, 3.4 MB)

Tagalog: Member Handbook (PDF, 3 MB)

Vietnamese: Member Handbook (PDF, 2.9 MB)

 

San Diego County

English: Member Handbook (PDF, 1.7 MB)

Spanish: Member Handbook (PDF, 2 MB)

Arabic: Member Handbook (PDF, 2.1 MB)

Chinese (Simplified): Member Handbook (PDF, 1.9 MB)

Chinese (Traditional): Member Handbook (PDF, 2.2 MB)

Farsi: Member Handbook (PDF, 2 MB)

Tagalog: Member Handbook (PDF, 1.7 MB)

Vietnamese: Member Handbook (PDF, 1.9 MB)

 

Language assistance services

Blue Shield of California Promise Health Plan complies with State and Federal civil rights laws and provides free language services to people whose primary language is not English. We communicate with our members in many different languages and dialects including English, Spanish, Cantonese, Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian), among others.

Request language assistance

Non-discrimination notice

Blue Shield of California Promise Health Plan does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.

Review our policy

Sample member ID card

View a sample of Blue Shield Promise Medi-Cal member ID card.

See ID card sample

Benefits information

Learn about plan benefits and programs.

Learn about your medical benefits

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2025. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

 

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA  90806

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