Nurse advice line

Connect with a registered nurse for advice based on your current symptoms, 24/7. 

It’s free and easy! Just call (800) 609-4166 (TTY: 711), 24 hours a day, seven days a week.
 
The nurse can help you decide:

  • Whether you need to see the doctor
  • What to do if your symptoms get worse
  • What you can do at home to start feeling better

 

We also use interpreters for all other languages, at no cost to you.

For life or limb-threatening emergencies, always call 911 or your local emergency services. You do not have to call the Nurse Advice Line before getting health care. 

Language assistance services

Blue Shield of California Promise Health Plan complies with State and Federal civil rights laws and provides free language services to people whose primary language is not English. We communicate with our members in many different languages and dialects including English, Spanish, Cantonese, Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian), among others.

Request language assistance

Urgent care

Find urgent care clinics near you for same-day care for non-life-threatening medical needs.

Learn about urgent care

Teladoc

Talk to a board-certified doctor 24/7/365 over the phone or video chat.

Learn about Teladoc services available to you

Find a provider

Use our online tool to find a provider in your area or download a provider directory.

Get provider directories for your area Find a provider online

Health Care Options: 1-844-580-7272, Monday through Friday from 8 a.m. - 6 p.m. TTY users should call 1-800-430-7077.

For information on Blue Shield Promise Cal MediConnect Plan and other Cal MediConnect options for your health care, call the Department of Health Care Services at 1-800-430-4263 (TTY: 1-800-735-2922), or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal and Cal MediConnect Plans.

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 601 Potrero Grande Drive, Monterey Park, CA 91755.

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