Nurse advice line

Talk to a registered nurse for advice based on your current symptoms.

It’s free and easy! Just call the Nurse Advice Line, 24 hours a day, seven days a week.
 
The nurse can help you decide:

  • If you need to see the doctor
  • What to do if you feel you are getting worse
  • What you can do at home to start feeling better

 

We also use interpreters for all other languages, at no cost to you.

For emergencies, always call 911. You do not have to call the Nurse Advice Line before getting health care.

Log in to get connected

Language assistance services

Blue Shield of California Promise Health Plan complies with State and Federal civil rights laws and provides free language services to people whose primary language is not English. We communicate with our members in many different languages and dialects including English, Spanish, Cantonese, Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian), among others.

Request language assistance

Urgent care

Find urgent care clinics near you for same-day care for non-life-threatening medical needs.

Learn about urgent care

Teladoc

Talk to a board-certified doctor 24/7/365 over the phone or video chat.

Learn about Teladoc services available to you

Find a provider

Use our online tool to find a provider in your area or download a provider directory.

Get provider directories for your area Find a provider online

Nurse Advice Line is a healthcare advice line. Nurses do not provide medical services for treatment or diagnosis.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2025. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

 

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, Long Beach, CA  90806

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