Talk to doctors by phone or video 24/7 at no cost to you. Get care when and where you need it. Blue Shield of California Promise Health Plan members have access to a national network of U.S. board-certified physicians from Teladoc. You can request an on-demand visit (within 60 minutes or less) or schedule an appointment in advance that fits your schedule.

Use Teladoc

  • If you’re considering the emergency room or urgent care center for a non-emergency
  • During a vacation, a business trip, or away from home
  • For short-term prescription refills


Access Teladoc now

Sign in to your Blue Shield account to request an appointment or, access Teladoc 24/7/365 by calling:

(800) TELADOC (835-2362) (TTY: 711)

Get the care you need

Teladoc doctors can treat many medical conditions including:

  • Cold and flu symptoms
  • Allergies
  • Bronchitis
  • Respiratory infection
  • Sinus problems

Meet the doctors

Teladoc doctors:

  • Practicing primary care doctors with an average of 20 years’ experience
  • Board-certified and licensed in California
  • Credentialed every three years


Interpreting services are available in over 240 languages for Teladoc services.

Nurse Advice Line

Connect to a registered nurse who will listen to your health problem.

Urgent care

Find urgent care clinics near you for same-day care for non-life-threatening medical needs.

Behavioral and mental health services

Blue Shield Promise Medi-Cal provides mental health and substance use disorder services through primary care physicians (PCPs), licensed behavioral health providers, and county providers and agencies.

Perinatal and breastfeeding information

Get information on breastfeeding and what to expect during pregnancy.

Find a provider

Use our online tool to find a provider in your area or download a provider directory.

Health and wellness programs and resources

Learn about health and wellness programs and educational materials available to you.

© 2023 Teladoc Health, Inc. All rights reserved. Teladoc and the Teladoc logo are trademarks of Teladoc Health, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA-controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。



Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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