Language help and interpreter service

We never let language stand in the way of you and your care

Blue Shield of California Promise Health Plan speaks with its members in many languages and dialects in addition to English. Blue Shield of California Promise Health Plan’s Cultural and Linguistics department (C&L) can also help you. In addition, our Customer Care Representatives speak Spanish, Cantonese, Mandarin, Korean, and Vietnamese, among other languages and dialects. For other languages, we can also assist you through our free interpreting services. Also, we print many of our brochures in different languages.

How we support our members

The following are just some ways we help our members:

  • Free interpreting services to members with limited English proficiency (LEP), via telephone or face-to-face interpreters at your provider’s office
  • Free sign language interpreting help for our hard-of-hearing or deaf members
  • Member handbooks (Evidence of Coverage) and other important information are readily available in a number of languages. If we do not have it available in your language, we will translate it upon request
  • Education programs for our providers, staff, and our employees, to help them better understand how a member’s cultural background might affect their healthcare approach
  • Programs that help members better understand different cultures
  • Upon request, free access to member materials in other formats. This includes documents in Braille, electronic text files, audio, or large print


Language support resources

24/7 after-hours interpreting services

This service is available at no cost to members and providers. You should not use friends, family members, and minors as interpreters. If you need support, call Blue Shield of California Promise Health Plan Member Services. Please allow at least 5 to 7 business days for the request of a face-to-face interpreter, and at least 14 business days for sign language help.

 Phone, Los Angeles County: (800) 605-2556 (TTY: 711), 24 hours a day, seven days a week.

 Phone, San Diego County: (855) 699-5557 (TTY: 711), 24 hours a day, seven days a week.

For details on how to get interpreting services, review the following materials:

 How to access face-to-face, telephone, and American Sign Language interpreting services (PDF, 80 KB)

 Access to California Relay Services assistance for the hard-of-hearing, deaf, or speech-disabled patients (TTY services) (PDF, 102 KB)

 Free American Sign Language interpreting services for San Diego County (PDF, 1.5 MB)

 Request or refusal of interpreting services forms:


Get materials in other languages and other formats

Health Education and Member informational materials are available to members in English, Spanish, Arabic, Tagalog, and Vietnamese, among others. Materials in other languages are available by request. To request materials in another language or format, such as Braille, electronic text file, audio, or large print, contact Blue Shield of California Promise Health Plan’s C&L department or review the detailed instructions below for your residence area.

 Phone, Los Angeles County: (800) 605-2556 (TTY: 711), 24 hours a day, seven days a week.

 Phone, San Diego County: (855) 699-5557 (TTY: 711), 24 hours a day, seven days a week.

 How to access materials in other languages, Los Angeles County (PDF, 461 KB)

 How to access materials in other languages, San Diego County (PDF, 459 KB)


Community programs and services

Community programs and services are available at no cost to members. These programs and services go beyond health education classes and can include, but are not limited to, Domestic Violence, Parenting, Support groups, Adoption Services, Family Counseling, and more. It is important that patients receive culturally and linguistically appropriate resources from community-based organizations and other available agencies. Your provider can contact Blue Shield of California Promise Health Plan’s C&L department to assist in locating community organizations and resources that offer culturally sensitive programs and services.

 See our calendar of community events and programs

You may also review the Blue Shield of California Promise Health Plan C&L Services Community Resource Directories for where you live:

 Los Angeles and Orange Counties Community Resource Directory (PDF, 843 KB)

 San Diego County Community Resource Directory (PDF, 1.6 MB)

Member rights and responsibilities

Find out about your rights and responsibilities as a Blue Shield Promise Medi-Cal member.

Member Handbook

Download the Member Handbook for your area in your preferred language.

Nondiscrimination notice

Blue Shield of California Promise Health Plan does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.

Privacy policies and healthcare fraud prevention

Find out how we use your medical information, how we protect this information, and how we prevent healthcare fraud.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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