Need help managing your Blue Shield of California plan? You’re in the right place. Find answers to common questions about using your online account, replacing your Blue Shield member ID card, checking the status of claims, and more. You’ll also find guidance on handling appeals and grievance requests, so you can resolve issues with confidence.
What is available in a Blue Shield online account?
An online account makes it easier to manage your plan. You can:
- Download your digital ID card.
- Check your benefits and costs.
- Find doctors and specialists.
- See your health records and prescriptions.
- Pay your bill, if applicable.
How do you register for an online account or get the Blue Shield mobile app?
You can register for an online account on our website.
The Blue Shield app makes accessing your account easier when you are on the go. It’s the same information as your online account, but on your smartphone. It’s available for both iPhone® and Android. Learn more and download our app.
How do you replace your ID card?
You can order a replacement ID card through your online account or by calling Customer Service. And remember, you can always access your digital ID card in your online account or on the app. With the app, you can download your ID card to your smartphone wallet.
How do you sign up for emails and texts?
You can sign up for emails and texts through your online account. If you don’t have an online account, you can create one. Once you sign in, go to “Account” and choose My profile. From there, scroll down to “Communication preferences” to make your choices.
What are your rights and responsibilities if you want to leave a Blue Shield Medicare Advantage Plan, Dual Eligible Special Needs Plan (D-SNP), Medicare Prescription Drug Plans (PDP), or Medicare Supplement plan?
While we’d hate to see you go, we understand circumstances may require you to leave a plan. For details on this process, Medicare Advantage Prescription Drug Plan (MA-PD) and Prescription Drug Plan (PDP) members can refer to the plans’ Evidence of Coverage (EOC) and the chapter for “Ending your membership in the plan.” Medicare Supplement plan members can refer to the plan’s Summary of Benefits (SOB) and the section “Conditions of coverage.” Dual Eligible Special Needs Plan (D-SNP) members can refer to Chapter 8 in their member handbook.
- ·MA-PD Plan documents
- Duals Specialty Needs Plan Documents
- PDP documents
- Medicare Supplement plan documents
How do you file a complaint or appeal?
As a Blue Shield member, you are guaranteed your right to file a complaint if you have concerns or problems with any part of your care.
- MA-PD Plan and PDP members, please visit our Appeals and grievances page.
- Dual Eligible Specialty Needs Plan members, please refer to Chapter 9 in your member handbook
- Medicare Supplement plan members, please visit the How to file a grievance page.
Where can you find more Medicare resources?
Our Resources page has useful links to plan documents and other member resources.
If you already have an online account, log in for personalized information on your benefits.
You can also reach out to your local broker or call a Blue Shield Medicare Adviser at (800) 260-9607 (TTY: 711)*.
Blue Shield of California is an HMO, HMO D-SNP, and a PDP plan with a Medicare contract and a contract with the California State Medicaid Program. Enrollment in Blue Shield of California depends on contract renewal.
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Page last updated: 10/1/2025