Digital health literacy

We are always working to better serve our members. We are here to help you feel confident using online tools to manage your health – from finding a doctor to scheduling visits and accessing your plan benefits.

2026 Medicare Advantage digital health literacy web tutorial

Learn more about navigating online through this tutorial.

Digital health literacy: more information

Digital health literacy means having what you need to manage your health care. Tools are often available on digital devices like phones, tablets, and laptops. They are often used through apps or portals.
Blue Shield offers a Blue Shield Health Literacy webinar and tutorial. If you need more help, call Customer Service at the number on your Blue Shield member ID card.
The National Council on Aging offers free digital literacy courses in English or Spanish that may help improve your digital literacy skills and access. For help in person or over the phone, visit or call your local library. California libraries have programs and resources that can help you navigate the digital world.

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* Blue Shield Medicare Advisers are available October 1 through March 31 from 8 a.m. to 8 p.m. PT, seven days a week and April 1 through September 30 from 8 a.m. to 8 p.m. PT on weekdays.

† All downloads are free with no obligation to enroll. .

California Physician’s Service DBA Blue Shield of California is an independent member of the Blue Shield Association.

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