Digital health literacy

We are always working to better serve our members. Please complete the digital health literacy survey and tell us how we can better help you access your electronic health information.

Please complete and submit the survey within 30 days. We look forward to keeping you well in the years ahead.

Digital health literacy survey

Take the digital health literacy survey.

Begin now

2025 Medicare Advantage digital health literacy web tutorial

Learn more about navigating online through this tutorial.

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Digital health literacy: more information

  1. Digital health literacy means having and understanding the tools, technology, and information you need to manage your health care. Tools are often available on digital devices like phones, tablets, and laptops. They are often used through apps or portals.

  2. Blue Shield offers digital health literacy support through a survey you can take to help us understand where we can improve. Fill out the survey and send it back to us. We also offer a Blue Shield Health Literacy webinar and tutorial. If you need more help, call Customer Service at the number on your Blue Shield member ID card.

  3. The National Council on Aging will offer free digital literacy courses in English or Spanish that may help improve your digital literacy skills and access. You can also visit Connected California to find more trainings, classes, and resources. Connected California has programs that offer low to no cost electronic devices, internet, and phone services. For help in person or over the phone, visit or call your local library. California libraries have programs and resources that can help you navigate the digital world. 

 

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H2819_24_729A1_C Accepted 10292024

*Free digital copy with no obligation to enroll.

† Blue Shield Medicare Advisers are available April 1 through September 30: 8 a.m. to 8 p.m., weekdays and October 1 through March 31: 8 a.m. to 8 p.m., seven days a week.

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California Physician’s Service DBA Blue Shield of California is an independent member of the Blue Shield Association.

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For Blue Shield Medicare Advantage Plans: Blue Shield of California is an HMO, HMO D-SNP, PPO and a PDP plan with a Medicare contract and a contract with the California State Medicaid Program. Enrollment in Blue Shield of California depends on contract renewal.

 
 
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