Health Education

Health Education

For Our Members

Blue Shield of California Promise Health Plan (Blue Shield Promise) believes that the more informed you are, the better you can manage your health. We have numerous programs and services dedicated to educating our members.

Find important information on topics like staying fit, managing diseases, maintaining a healthy weight, eating healthy and many more. We can also help you find classes, counseling and support groups.

Health Education For Members Staying Healthy

As your health plan, we want to help keep you and your family healthy. Our Health Education and Health & Wellness Programs are here to help you set up a plan to:

  • Eat healthier
  • Be more active
  • Maintain your weight
  • Quit smoking, if you smoke
  • Manage chronic conditions, like diabetes, asthma and high blood pressure
Blue Shield of California Promise Health and Wellness Portal

We know reaching and keeping good health is a lifelong effort. To help you, we offer the Blue Shield of California Promise Health and Wellness Portal. The portal has many tools that can help you live healthier and manage chronic conditions. You'll have access to:

  • Daily calorie plans and recipes
  • Exercise plans and demonstrations
  • Health information (brochures and videos)
  • Health workshops
  • Health coaching by phone or e-mail
  • A Registered Dietitian (nutrition expert) and a Personal Trainer by e-mail
  • Activities that focus on helping you with back problems, control high blood pressure, improve your mood and much more

As part of our 2019 Healthy Rewards Program, from March 1, 2019 to November 30, 2019, you will earn points toward an incentive prize when you complete certain activities on the portal.

To learn more and get started, click here. Then click on "Register New Account". You will need your Blue Shield Promise Medi-Cal Member ID number. You'll find this number on your Blue Shield Promise Medi-Cal Member ID Card. Once you create an account, answer the questions on the Personal Health Assessment (PHA). Once you complete the PHA, you will have access to the portal and can start earning points. If you have any questions, please send us an e-mail or call (323) 827-6034.

New program that helps prevent Type 2 Diabetes

You now have access to a new program that helps prevent type 2 diabetes. This program is called the Diabetes Prevention Program (DPP). We have partnered with Solera Health to offer you this service at no cost to you. This program will help you learn about ways you can be more active, eat better and lose weight.

You will learn about the importance of making small changes to your daily routine. For example:

  • increasing your physical activity
  • eating better
  • losing weight

These changes can have a big impact on your health. The goal is to lose 5-7% of your body weight, which can reduce your risk for type 2 diabetes. We know it is hard to make lifestyle changes and stick with them. If you qualify you will meet with a health coach and small group for support and encouragement.

The program lasts 12 months. You will meet at a location close to you for:

  • 16 weekly sessions over the first 6 months
  • Monthly session during the last 6 months

Visit or call (866) 692-5059, TTY 711, Monday – Friday from 6:00 a.m. – 6:00 p.m. to see if you pre-qualify for this new program. We hope you will take advantage of this opportunity to make a lasting impact on your health.

Help for Back Pain

Have you ever said, “ouch, my aching back”? Then you are not alone. According to the National Institute of Arthritis and Musculoskeletal and Skin Disease, back pain affects 8 out of 10 people at some point in their lives. Some people experience acute pain that normally lasts less than 6 weeks, while others experience chronic pain, which can last longer than 3 months.

Our online Health & Wellness portal has many resources to help you with your back problem. You’ll find healthy back workshop, audio and video presentations, and reading materials. You can also view demos on exercises for strengthening your back. You can even e-mail questions to a Fitness Trainer.

Click here to get started. Click on "Register New Account". You will need to enter your Blue Shield of California Promise Health Plan Member ID number. This number is listed on your Blue Shield of California Promise Health Plan Member ID card. You must complete the Personal Health Assessment in order to access the resources mentioned above.

Health Education Brochures

Your doctor's office has brochures on many health topics for you and your family. You can also view brochures here. We offer many of these brochures in several languages. If you prefer, you can ask us to mail you brochures. Call 800-605-2556 (TTY: 711) and ask for the Health Education Department.


You can watch videos on many health topics. Many of the videos are available in several languages.

Living Well Information Line

Health information is a phone call away. Call our Living Well Information Line to get answers to your questions about cholesterol, weight management, exercise, healthy eating and diabetes. Call 800-605-2556 (TTY: 711) and ask for the Health Education Department.

Preventive Health
(Initial Health Assessment - First Health Checkup)

You need to make an appointment for your first health checkup as soon as possible if you are a Blue Shield Promise Medi-Cal member. You will receive a complete physical during your first health checkup. This checkup will help your doctor get to know you better. This is important since your doctor is your partner in your health. At your appointment, your doctor will ask you to answer a questionnaire called the "Staying Healthy Assessment." It will help your doctor provide you with complete care.

Member Newsletters

As a Blue Shield of California Promise Health Plan member, you will receive newsletters that have useful information on many topics. An online version of the most current newsletter may be viewed in English and Spanish: