GETTING CARE DURING A DISASTER

You can get care from non-network providers or at non-network facilities during a declared disaster or emergency. Your benefits will be covered. No prior authorizations will be required in these cases.

A disaster would be declared through one of the following ways:

  • Presidential declaration of a disaster or emergency under the Stafford Act of National Emergencies
  • Secretarial declaration of a public health emergency under section 319 of the Public Health Service Act
  • Declaration by the governor of a state or protectorate

When the disaster has ended, it will be declared through one of the following ways:

  • The source that declared the public health emergency or state of disaster declares an end. 
  • The Centers for Medicare and Medicaid Services (CMS) declares an end to the public health emergency or state of disaster
  • If thirty (30) days have passed since the declaration of the public health emergency or state of disaster, and no end date was identified by the original source of CMS, it will be considered the end of the disaster.

If you have any questions, please contact Blue Shield of California Promise Health Plan Member Services:

 Los Angeles Phone: (800) 605-2556 (TTY: 711), 24 hours a day, seven days a week.

 San Diego Phone: (855) 699-5557 (TTY: 711), 24 hours a day, seven days a week.

Member Handbook

Download the Member Handbook for your area in your preferred language.

Find a provider

Use our online tool to find a provider in your area or download a provider directory.

Your Member ID card

Request your Blue Shield of California Promise Health Plan Member ID card.

Benefits information

Learn about plan benefits and programs.

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2023. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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Blue Shield of California Promise Health Plan, 3840 Kilroy Airport Way, 
Long Beach, CA  90806

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