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We communicate with our members in 11 different languages and dialects in addition to English. Blue Shield of California Promise Health Plan Cultural and Linguistics Department (C&L) is available to help you, and we offer Member Services Representatives who speak Spanish, Cantonese & Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian) and many other languages and dialects. For other languages, we can also assist you through our free interpreting services.
Additionally, we print many of our brochures in different languages.
The following are just some ways we demonstrate our commitment in assisting our members.
The C&L Department is guided in its work by a Community Advisory Committee, which is comprised of community-based organizations that represents Blue Shield of California Promise Health Plan.
This service is available at no cost to members and providers. Call Blue Shield of California Promise Health Plan Member Services at 1-800-605-2556. Please allow at least 5-7 business days for the request of face-to-face interpreter, and at least 14 business days for sign language assistance.
You should not use friends, family members, and minors as interpreters
Health Education and Member informational materials are available to members in English, Spanish, Arabic, Armenian, Farsi, Korean, Chinese, Khmer (Cambodian), Russian, Tagalog, and Vietnamese. Other languages are available by request. To request materials in another language or in an alternative format, Braille, Electronic Text File, Audio, or Large Print after format. Please contact Blue Shield of California Promise Health Plan C&L Department at 1-800-605-2556.
This service is available at no cost to members. It is important that patients are referred to culturally linguistically appropriate resources from community-based organizations and other available agencies. These programs and services go beyond health education classes and can include, but are not limited to Domestic Violence, Parenting, Support groups, Adoption Services, Family Counseling, etc. The C&L Department can assist you to locate community organizations and resources that offer culturally sensitive programs and services for your patients.
If you need to refer a patient to a culturally and linguistically appropriate service, please follow these steps:
A translated poster informing patients that they can receive interpretation services at no cost must be posted in visible areas in your office (i.e. reception desk, waiting room, exam room, etc.). This poster is translated into LA County's 11 threshold languages and will inform patients that they can receive interpreting services at no cost.
This tool was developed by health plans to help identify and document bilingual capabilities of practitioners and their staff. It also provides a way for providers and health plans to improve patient/member care and service in a collaborative manner.
It is important that all bilingual practitioners and members of their staff who speak with patients in a language other than English complete this form, and keep a copy on file along with additional qualifications.