How to renew your Medi-Cal coverage

We want you to keep your Medi-Cal coverage. Please make sure to check your mail and always update your address with Blue Shield of California Promise Health Plan. Be sure to do the same with your county. The phone numbers you need for this are listed below.

If you have any questions about the renewal process or need help with the renewal packet:

 Call Blue Shield of California Promise Health Plan Medi-Cal Retention Department at (855) 636-5251 (TTY: 711), 7:30 a.m. – 6 p.m., Monday through Friday, excluding holidays.

 

 In Los Angeles County: visit a Community Resource Center for in-person assistance, and ask for a Blue Shield Community Resource Center Representative.

Contact a local enrollment assistance office near you:

 

 Watch a video about the Medi-Cal renewal process

Los Angeles:

San Diego:

There are two ways your Medi-Cal may be renewed annually:

  1. Automatic renewal
    If the county is able to verify your eligibility information electronically, you will be automatically renewed. The county will mail you a letter informing you that your renewal has been approved. You do not need to do anything.
     
  2. More information required for renewal 
    • If the county is not able to verify your eligibility information electronically, you will get a renewal packet in the mail.  
    • It is very important you fill out the renewal packet. This includes your proof of income. You have to send it back to the local county social services office as soon as possible. 
    • If your renewal is approved, the county will mail you a letter. 
    • You have a window of 60 days to mail your renewal packet. This window starts from the day you get it. If you do not mail your renewal packet within 60 days, you will lose your Medi-Cal coverage. 

 

You can submit the renewal packet to your local county social services office in a few different ways. They are listed below.  

Options for submitting your renewal packet:

 

 

Los Angeles County Department of Public Social Services

San Diego County Health & Human Services Agency 

Phone (866) 613-3777 [TTY: (800) 660-4026]
7:30 a.m. to 6:30 p.m., Monday through Friday, excluding holidays.
(866) 262-9881 [TTY: (619) 589-4459]
7 a.m. to 5 p.m., Monday through Friday, excluding holidays.
Mail Los Angeles County Department of Public Social Services
P.O. Box 77267
Los Angeles, CA 90007-9819
County of San Diego Health and Human Services Agency Applications
P.O. Box 939044
San Diego, CA 92193-9005
Online

Visit Los Angeles County Department of Public Social Services website.

Watch a video on how to submit your Medi-Cal renewal online.

Visit County of San Diego Health and Human Services Agency website.
In Person Go to a DPSS office near you. Go to a Family Resource or Live-Well center near you.

If you would like to update your address with Blue Shield Promise Medi-Cal, please call us: 

  

Los Angeles: (800) 605-2556 (TTY: 711), 8 a.m. to 6 p.m., Monday through Friday

  

San Diego: (855) 699-5557 (TTY: 711), 8 a.m. – 6 p.m., Monday through Friday

Find a provider

Use our tool for the most up-to-date listing of doctors, specialists, hospitals, behavioral health services, and vision care providers in your area. You can also download or request a copy of the provider directory.

Benefits information

Find information about the benefits, services, and programs covered by Blue Shield Promise Medi-Cal. Learn what to do if a service or a procedure requires prior authorization.

Member resources and links

Learn about our quality improvement initiatives, request a member ID card, change your primary care doctor and find information about our outreach program and community events.

If you no longer qualify for Medi-Cal

Learn about coverage options through Blue Shield of California's individual and Family Plans.

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Last updated: Oct 02, 2023

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2024. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

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