At Blue Shield of California, we know that your behavioral health is an important part of your wellbeing. That’s why we made changes to create a simpler experience that brings together your physical and mental health.
Changes in how behavioral health services are managed
Previously, Blue Shield’s Mental Health Service Administrator (MHSA) managed behavioral health benefits through its network of providers for some members including all those receiving applied behavioral analysis (ABA) services.
As of January 1, 2026, Blue Shield directly manages behavioral health benefits for all members, including those who need ABA services. With Blue Shield Behavioral Health, members have access to an expanded, quality network of behavioral health providers.
Making things easier for members
Our goal continues to be offering a simpler, member-focused experience. Centralizing behavioral health services helps Blue Shield of California connect primary care doctors, specialists, and behavioral health providers. For our members, this means there is one place to go to find providers, submit claims, and connect with customer support.
Continuing care
This change will not affect members’ existing plan benefits or the ability to get or continue necessary care.
To ensure a smooth transition, impacted members will be notified if their provider will no longer be considered “in-network” beginning January 1, 2026. Members who receive this notice have the right to request continuation of care with their current provider for certain health conditions. Learn more about our Continuity of Care process.*
Impacted Medicare Advantage members
Contact Customer Care to request continuation of care coverage. Call the Customer Service number on your Blue Shield member ID card. All continuing care decisions will be made based on current Medicare guidelines.
Trying to find a behavioral health provider?
- Use Find a doctor to search for in-network behavioral health providers covered by your health plan.
- View our step-by-step guide for help using the tool.
Need assistance?
If you can’t find the provider or service you’re looking for — or want help choosing the right type of care — call the Mental Health Customer Service number on the back of your ID card.
Self-guided resources
Check out self-assessments, articles, videos, and podcasts to help you address concerns like anxiety, stress, work, and parenting.
*This Continuity of Care process applies to all plans except for Medi-Cal and Medicare. If you have questions, please call the Customer Service number on your Blue Shield ID member card.
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Page last updated: 8/20/2026