Register for webinars designed to support your work with Blue Shield of California and Blue Shield of California Promise Health Plan members. Sessions include Q&A with the experts. If you cannot attend a live webinar, view recorded webinars at your convenience on the tools and tutorials pages.

View webinars applicable to both Blue Shield and Blue Shield Promise providers
View webinars applicable to Blue Shield Promise providers
View webinars applicable to Blue Shield providers

If you have an idea for a webinar topic you would like to see offered, please send an email to Provider Education team with "Webinar idea" in the subject line.

Webinars for Blue Shield and Blue Shield Promise providers

Visit this section soon for upcoming webinars.

Webinars for Blue Shield Promise providers

Blue Shield of California Promise Health Plan: Provider encounter data

Join us for the upcoming webinar to help you and your staff Improve the quality of encounter data submissions and answer your questions. Topics include:

  • Provider Connection updates
  • Medi-Cal Rx carve out
  • Data submission challenges and solutions
  • Claims and billing reminders
  • Q&A

Who should attend
Blue Shield Promise Provider Network participants who submit encounters.

Date and time
Wednesday, March 17, 2021, 1 p.m. – 1:45 p.m. Pacific Time Register now


Webinars for Blue Shield providers

How to Submit Authorizations Online with AuthAccel

Attend this webinar to learn how to:

  • Submit medical authorizations and view the status of authorizations
  • Submit inquiries to document when Blue Shield does not require an authorization or when the authorization is delegated to another approver
  • Navigate the Document Clinical Questionnaire that presents when your medical request qualifies for immediate authorization

We will demo a sleep study request, but the process steps are the same for all authorization types eligible for immediate approval.

Who should attend
Staff who manage the authorization process in your organization, or anyone who submits and/or tracks Blue Shield medical requests.

Date and time
Wednesday, March 10, 2021, 1 p.m. – 2 p.m. Pacific Time Register now


Real-Time Claims web tool overview and update

The Real-Time Claims web tool allows Blue Shield providers to create estimates online and submit most types of claims* in near real-time. Join this webinar for a demonstration of the tool followed by a Q&A session with the experts.

* At this time, the Real-Time Claims web tool supports claims submitted for fully insured commercial PPO Blue Shield members with a single policy and those HMO member claims for which Blue Shield is financially responsible. 

Attend to learn about:

  • What types of claims can be submitted using the Real-Time Claims tool
  • Upcoming enhancements to the tool including printing estimates and claims, correcting claims before submission, and more

Who should attend
Provider Connection Account Managers, Provider Connection users, Blue Shield of California commercial providers, especially those individuals who manage authorizations and claims.

Date and time
Thursday, March 4, 2021, 1 p.m. – 1:45 p.m. Pacific Time Register now