Doula Program

Doula Services

We are committed to supporting members and their families before, during, and after pregnancy. As our members’ healthcare partner, we now offer doula services.

Blue Shield Promise doula services are part of our effort to improve access to pregnancy care. Our goal is a healthy outcome for parent and baby.

What is a doula?

Doulas are birth workers who provide help to birthing persons through pregnancy, labor, and postpartum. They can also help in the event of miscarriage, stillbirth, or abortion. Doula services are in addition to medical care from your obstetrician or midwife.

How a doula helps during pregnancy

During pregnancy, doulas can connect you with community resources and help you create a birth plan. They can also help you with birthing techniques.

How a doula helps during labor and delivery

Your doula is present during childbirth for physical and emotional support. A doula is your advocate. They help you talk with hospital staff and make sure your wishes are known. They also provide nonmedical help with labor.

How a doula helps after pregnancy

A doula can help you with breastfeeding, healing, and recovery. They can offer advice on infant care for up to 12 months after the end of pregnancy. A doula also provides support for a stillbirth, miscarriage, or abortion.

Your covered services

With a recommendation, you are eligible for the following doula services:

  • 1 initial visit with your doula
  • Up to 8 additional visits; these can be a combination of prenatal and postpartum visits
  • Support during labor and delivery (including labor and delivery resulting in a stillbirth), abortion or miscarriage
  • Up to 2 three-hour postpartum visits; these are in addition to the 9 visits above (1 initial, 8 prenatal/postpartum)

Members can get doula services up to 12 months after the end of pregnancy. If you need more doula visits than what is covered, please call your provider or our Maternity Care Management team. You may be able to get a second recommendation for up to nine more visits.

How to get a recommendation for doula services

Doula services need a written recommendation by a provider.

To get started, please reach out to your primary care doctor, or call the Blue Shield Promise Maternity Care Management team at (888) 802-4410 (TTY: 711). We are here from 8 a.m. to 5 p.m. Pacific time, Monday through Friday.


Page last updated: 1/5/2023

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

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Long Beach, CA  90806

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