Related Pages

  • Ask the Pharmacist Submit your clinical drug-related questions online to the pharmacists at the University of California, San Francisco and receive a confidential answer within two business days.

Reated Information

New Prescription Order Form

  • Print out an order form and order a 90-day supply of covered maintenance drugs via mail.

Mail-Service Prescriptions

Filling your prescription through the mail service pharmacy

Blue Shield provides access to pharmacy mail services through PrimeMail,® which offers you the convenience of receiving up to a 90-day supply of covered maintenance drugs* delivered to your home or office, with no charge for shipping.

*Maintenance drugs are those prescribed to treat chronic health conditions such as asthma, diabetes, high blood pressure, or high cholesterol, and are taken on an ongoing, regular basis to maintain health.
 

Get Started at PrimeMail

Automatically sign into MyPrimeMail.com to manage your mail order account.

New Prescriptions

Refill Prescriptions

Once your prescription is on file at PrimeMail, please allow five to eight days to receive refills of your covered medications. You may order your refill prescriptions online, by phone or by mail. Learn more about the different methods available to you to refill your prescriptions with PrimeMail.

New Prescriptions

Step 1: Register with PrimeMail

To receive medications from PrimeMail, you must first register online, by phone or by mail to provide the basic information required, such as your name, shipping address, payment method, and drug allergies. Instructions for each registration method are listed below:
  • Online -- Register online by automatically signing into MyPrimeMail.com. If you are a first-time user, select the 'My Account' page in the upper right corner of the page to enter your contact information.

    If you logged in but did not complete your registration the first time, or if you need to make any changes to your profile, log into blueshieldca.com as a member, select Pharmacy, and click on the MyPrimeMail.com link on this mail-service pharmacy page to automatically sign in. Then select 'My Account' in the upper right corner of the page and update your registration.
     
  • By phone -- Call PrimeMail at (866) 346-7200. (Members using TTY equipment can order forms by calling TTY/TTD: (866) 346-7197). A PrimeMail representative can either mail the new Prescription Order Form to you or complete it for you over the phone.
     
  • By mail -- Print and complete the PrimeMail Order Form by clicking on the MyPrimeMail.com link on this mail-service pharmacy page. Once you are logged in, select "Order New". You can either choose to complete the form online and then print it, or print a blank form and complete it by hand. Once you complete the form, simply mail it to:

    PrimeMail Pharmacy
    P.O. Box 27836
    Albuquerque, NM 87125-7836

 

Step 2: New Prescriptions

Once you are registered, PrimeMail will need your prescription; this can be sent electronically, or by phone, fax, or mail:

  • Electronically -- Ask your doctor to send an electronic prescription for a 90-day supply to PrimeMail. This is called "e-prescribing" and is the simplest way to send a prescription.  

  • By phone or fax -- Request your doctor to submit your prescription for a 90-day supply by phone or fax to PrimeMail.

    PrimeMail MD Phone line: (888) 215-3015

    PrimeMail MD fax line: (888) 214-1811

    Alternatively, you can ask PrimeMail to contact your doctor directly to obtain a prescription order or to transition an existing prescription from your current retail pharmacy by either:
    • Calling PrimeMail at (866) 346-7200.
    • Requesting online by automatically signing into MyPrimeMail.com. Once you are logged in,
      • select "Transition Prescription from Retail to PrimeMail",
      • select your name from the "patient name" field,
      • you will see a 'Search' screen where you can type in your prescription drug name(s) that you want transitioned to PrimeMail, along with the dosage form and strength.

      PrimeMail will contact your doctor to transition your prescription and obtain approval for a 90-day supply.

  • By mail -- If you already have a written prescription from your doctor for a 90-day supply, you can mail it with your applicable mail-service copayment and a copy of your Blue Shield member ID card to the address below. If you plan to mail your registration form, you can simply include your written prescription and copayment with your registration form.

    PrimeMail Pharmacy
    P.O. Box 27836
    Albuquerque, NM 87125-7836

 

Step 3: PrimeMail Delivers

Please allow 10 to 14 days to receive your covered maintenance medications through PrimeMail. Once your prescription is on file at PrimeMail, please allow five to eight days to receive refills of your covered medications.

You can check the status of your order or you can order prescription refills by automatically signing into MyPrimeMail.com to manage your mail order account or by calling PrimeMail directly at (866) 346-7200. If you rely on TTY equipment, please call (866) 346-7197.
 

Refill Prescriptions

You may use one of the following methods to order your refill prescriptions:
  • Online - Order prescription refills by automatically sign into MyPrimeMail.com to manage your mail order account.
     
  • By phone - Call PrimeMail at (866) 346-7200. (Members using TTY equipment can order forms by calling TTY/TTD: (866) 346-7197).
     
  • By mail - Print and complete the PrimeMail Order Form found online at MyPrimeMail.com. Once you are logged into myprimemail.com, select "Order New". You can either choose to complete the form online and then print it, or print a blank form and complete it by hand. Once you complete the form, simply mail it to:

    PrimeMail Pharmacy
    P.O. Box 27836
    Albuquerque, NM 87125-7836

If you already have a written prescription from your doctor for a 90-day supply, you can mail it with the completed order form and your applicable mail-service copayment.

Prescriptions sent by your doctor electronically to PrimeMail may be automatically renewed electronically. Please check with PrimeMail to see if an electronic renewal has been sent to your doctor for prescriptions that have expired.