Many ways to get the care you need
For everything from routine checkups to emergencies, your Blue Shield Promise Medi-Cal plan helps you find the right doctor or hospital. It doesn’t matter if you’re at home, or on vacation, you can get the care you need.
Primary care physician and specialists
First, choose a primary care physician (PCP). This is the person you’ll see for annual checkups, routine medical needs, and health screenings. This is also the doctor who will send you to see a specialist if you need one.
Urgent care center
In non-emergency situations, you can also go to an urgent care center. This is a solution for when it’s after-hours at your doctor’s office or if your doctor can’t see you.
Teladoc
Finally, you can also talk to a doctor on the phone or by video chat. You have access to a service called Teladoc. This is a good alternative if your PCP is not available. With Teladoc, you can talk to a doctor 24/7/365.
Learn more about Teladoc service
Nurse Advice Line
You can also get health advice 24/7 from a registered nurse over the phone with our Nurse Advice Line.
For life-threatening illness or injury, call 911 or go to the nearest emergency room. Do not go to the urgent care clinic for anything you think is life-threatening.
Call, email, or send us a letter
You should call us if you have questions about your benefits. You can also reach out about questions on your bill.
Los Angeles County
Phone:(800) 605-2556 [TTY: 711], 8 a.m. - 6 p.m., Monday – Friday.
Fax: (323) 889-6236
Blue Shield of California Promise Health Plan
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755
San Diego County
Phone:(855) 699-5557 [TTY: 711], 8 a.m. - 6 p.m., Monday – Friday.
Fax: (619) 528-4820
Blue Shield of California Promise Health Plan
Member Services
3131 Camino Del Rio North, Suite 1300.
San Diego, CA 92108