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Get to know your Medi-Cal program

If you are new to Medi-Cal, you likely have questions. We can help. Learn the basics of how Medi-Cal coverage works, how it benefits you, and how Blue Shield of California Promise Health Plan can help.

Many ways to get the care you need

For everything from routine checkups to emergencies, your Blue Shield Promise Medi-Cal plan helps you find the right doctor or hospital. It doesn’t matter if you’re at home, or on vacation, you can get the care you need.

Primary care physician and specialists

First, choose a primary care physician (PCP). This is the person you’ll see for annual checkups, routine medical needs, and health screenings. This is also the doctor who will send you to see a specialist if you need one.

Select a PCP


Urgent care center

In non-emergency situations, you can also go to an urgent care center. This is a solution for when it’s after-hours at your doctor’s office or if your doctor can’t see you.

Learn more about Urgent care



Finally, you can also talk to a doctor on the phone or by video chat. You have access to a service called Teladoc. This is a good alternative if your PCP is not available. With Teladoc, you can talk to a doctor 24/7/365.

Learn more about Teladoc service


Nurse Advice Line

You can also get health advice 24/7 from a registered nurse over the phone with our Nurse Advice Line.

Talk to a registered nurse


For life-threatening illness or injury, call 911 or go to the nearest emergency room. Do not go to the urgent care clinic for anything you think is life-threatening.

Call, email, or send us a letter

You should call us if you have questions about your benefits. You can also reach out about questions on your bill. 

Los Angeles County

 Phone:(800) 605-2556 [TTY: 711], 8 a.m. - 6 p.m., Monday – Friday.

 Fax: (323) 889-6236

Email us

  Blue Shield of California Promise Health Plan
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755


San Diego County

 Phone:(855) 699-5557 [TTY: 711], 8 a.m. - 6 p.m., Monday – Friday.

 Fax: (619) 528-4820

Email us

  Blue Shield of California Promise Health Plan
Member Services
3131 Camino Del Rio North, Suite 1300.
San Diego, CA 92108

Frequently asked questions

See questions our members ask most frequently about Blue Shield Promise Medi-Cal.

Read FAQs

Member rights and responsibilities

Find out about your rights and responsibilities as a Blue Shield Promise Medi-Cal member.

Learn about member's rights and responsibilities

Appeals and grievances

Learn how to file a complaint, grievance, or an appeal.

Learn about the appeal and grievance process

Renewing your Medi-Cal coverage

We want you to keep your Medi-Cal coverage. Learn about the annual renewal process and what you may need to do to keep your coverage.

Learn how to renew your Medi-Cal coverage

Plan documents

Get the Member Handbook (Evidence of Coverage) and other important documents for your area.

Access documents

Benefits information

Learn about plan benefits and programs.

Learn about your medical benefits

Health and wellness programs and resources

Learn about health and wellness programs and educational materials available to you.

Find programs and educational materials

Access Health and wellness member site

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.