As a Blue Shield of California member, you may have access to in-home care services provided by Altais.
The Altais team brings care services to your home when you need them. They work with your primary care doctor and other providers to coordinate your care. Their goal is to help you stay healthy with fewer hospital visits.
Altais services include:
- Home visits
- Phone, video, or in-person care
- Home safety checks and check-ins
- Help with medications
- 24/7 urgent care visits (in-home or virtual)
- Mental health care
- Caregiver support
- Advance care planning
- Coordination with your primary care provider and specialists
The Altais team includes:
- Physicians
- Registered Nurses
- Nurse Practitioners
- Physicians Assistants
- Specialists
- Palliative Care Physicians
- Geriatricians
- Pharmacists
- Pharmacy Technicians
- Behavioral Health Specialists
- Geriatric Psychiatrists
- Social Workers
- Community-Focused Resources
- Community Health Workers
- Health Coaches
About Altais
Altais is a healthcare company that helps take care of you when you're sick or need medical help. They work with your regular doctor to offer medical support and care you need.
Contact Altais
To see if you qualify for the program or to reach your provider, call
Altais at (866) 270-4514 (TTY: 711), 8 a.m. to 5 p.m., Monday through Friday.
This is a program for certain eligible Blue Shield of California members. Eligible members will receive a letter inviting them to participate. Eligibility is determined based on health status and needs.
For Blue Shield Commercial plans:
Altais is independent of Blue Shield of California. Altais is contracted by Blue Shield to provide Complex Care program services. These services are not covered benefits of Blue Shield health plans. None of the terms or conditions of Blue Shield health plans apply. Members who are not satisfied with products or services received from Altais may use Blue Shield's grievance process. Members can find the grievance process in the Evidence of Coverage or Certificate of Insurance/Policy. Blue Shield reserves the right to end this program at any time without notice.
For Blue Shield Medicare plans:
The products and services described are neither offered nor guaranteed under Blue Shield of California’s contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the Blue Shield grievance process. If you encounter a problem, call Customer Service at the number on the back of your Blue Shield ID card.
Page last updated: 1/24/2025
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