Medical record documentation standards

Blue Shield of California Promise Health Plan’s goal is to ensure each patient has a legible, detailed, well-organized, confidentially stored, and easily retrievable medical record. These records need to be consistent with standard medical and professional practice and meet the standards of oversight organizations, including Blue Shield Promise and regulatory agencies.

Recommended six-section medical record format

Section I

  • A patient information sheet should always be on top of all other forms in this section.
  • The signed general consent for treatment and all other consent forms (IUD, sterilization, surgery, etc.) must remain in the chart and should be placed in this section.
  • Include an authorization for release of medical records.
  • Include a copy of the completed Child Health and Disability Prevention (CHDP) eligibility form.
  • Include letters to and from the patient and/or his or her agent.


Section II – History and physical progress

Adult charts

  • Patient history or database are the top forms filed in this section.
  • Problem list
  • Medication flow sheet
  • Immunization flow sheet
  • Hearing and vision screen record
  • History and physical forms


Pediatric charts

  • CHDP health guidelines
  • Age-specific assessment form
  • Problem list medication flow sheet
  • Medication flow sheet
  • Immunization flow sheet
  • Hearing and vision screen record
  • Growth charts
  • Lead screening questionnaire
  • Nutrition screening form
  • Episodic visit
  • PM 160 forms (CHDP forms)


Section III – Laboratory

  • Laboratory reports are to be filed in reverse chronological order, with the most current data on the top.
  • Reports too large to mount on the form should be taped to a regular piece of paper and filed on a mounting form.


Section IV – X-ray and EKG

  • File in reverse chronological order with EKG results separated from one another.


Section V – Consult/referral

  • File in reverse chronological order with EKG results segregated from one another.
  • Referral information, such as correspondence directed to an outside agency, physician, health facility, etc., regarding the medical information contained in this particular patient's medical record
  • Copies of requests for referral/consultation are filed in this section until the report is received, at which time the report is filed and the request is discarded.
  • Copy of medical records from previous medical practitioners
  • Hospital discharge summaries
  • Emergency room records


Section VI – Miscellaneous

  • Complete obstetrics records on inactive obstetrics cases
  • Correspondence with insurance companies or health plans
  • Back-to-work or back-to-school forms
  • Any reports, correspondence, forms, etc., that do not belong in another section

If it becomes necessary to start a new volume, label the new chart “Vol. II of II” and label the old chart “Vol. I of II.” The following items should be carried forward to Volume II:

  • Consent to treatment form
  • Problem Index
  • Most recent history and physical forms
  • Pertinent history from previous practitioners
  • Most recent lab, x-ray, EKG, and progress notes

Provider manuals

Review and download provider manuals for Cal MediConnect and Medi-Cal policies.

Access to care standards

Learn the guidelines Blue Shield of California Promise Health Plan uses to ensure our members have proper access to care.

Health assessment guidelines for Medi-Cal providers

Learn how to conduct health assessments, find age-appropriate patient questionnaires and forms, and related provider training materials.

Nursing Facilities Reference Guide

Learn about the requirements for Blue Shield Promise's provider network nursing facilities.

Physician’s facility site review policy and procedures

See policies for site accessibility, fire safety and prevention, non-medical emergency procedures, medical equipment maintenance, and staff qualification requirements.

Provider dispute resolution policy and procedures

Communicate your questions and concerns to Blue Shield Promise and learn how to appeal or dispute a claim payment.

Fraud prevention guidelines

Learn how to report suspected healthcare fraud and find prevention tips and guidelines.


Find the forms you need for authorizations, referrals, service requests, EFT enrollment, and provider disputes.

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For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

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California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

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Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。



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Long Beach, CA  90806

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