employer connection

Large Group Client Services

Blue Shield is expanding the way we provide service by assigning you a dedicated, reliable, and knowledgeable Client Services Representative. This change is part of our long-term commitment to delivering the highest level of service when you need it and providing the greatest value for your healthcare dollar.

Beginning in early 2008, we will introduce midsize and large groups to their dedicated service professionals, responsible for fielding and resolving escalated or complex issues. Once notified, you may contact your representative directly by phone or via email. For your convenience, you even have the option when you call to reach an alternate representative in the event your contact is not immediately available.

Important benefits of this new service:
  •  Each Client Services Representative will develop a relationship with you and a strong understanding of your business needs to find the right solutions.
  • Representatives are empowered to provide prompt and effective resolutions by advocating on your behalf across the organization.
  • Representatives will resolve complex situations that require additional support or escalated issues that have not been addressed to your satisfaction by available front-line support.
  • All Client Services Representatives are senior-level Blue Shield service professionals specifically skilled in recognizing and resolving complex and critical employer issues with the highest degree of urgency.

Frequently Asked Questions

Should I contact my Client Services Representative for all my questions?

Your Client Services Representative doesn’t replace but rather expands the ways you can access service, and is specifically responsible for resolving complex situations that require additional support or escalated issues that have not been addressed to your satisfaction. Front-line support will continue to be provided by billing representatives, eligibility processors and others.

Should my employees contact the Client Services Representative?

Employees should continue to contact Member Services with questions as indicated on the back of their ID cards. Your Client Service Representative is a specialized resource committed to supporting you.

When will I be introduced to my Client Services Representative?

Blue Shield began notifying groups in late March and will continue adding employers through early June. This staged approach will ensure a seamless transition for you.

If I participated in the Large Group Client Services pilot program, will I continue working with my existing Client Services Representative?

Yes, you have already started building an important relationship. There will be no change for groups participating in the pilot program.

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