employer connection

Helping Employees

How do members obtain an Evidence of Coverage (EOC)?

EOCs are available upon request. Members should contact Member Services at the number on their Blue Shield ID card for more information.

How do members review their benefits?

Members should sign up with a blueshieldca.com user ID to view their benefits and copayment amounts online. They can also reference their Member Guides or EOC if they do not have access to the internet.

Where do members review claims?

Members should sign up with a blueshieldca.com user ID to view their medical claims online.

To check the status of a dental claim, members should contact Member Services at the number on their Blue Shield dental ID card.

How do I or my employees find providers?

Go to Find a Provider on blueshieldca.com. Members can search for physicians, dentists, optometrists, chiropractors, hospitals, clinics and other healthcare providers.

How do members file grievances?

Members should contact Member Services at the number on their Blue Shield ID card for more information.