With Trio HMO plans, members get access to Shield Concierge – our personalized and coordinated customer care assistant. 

This Trio feature can help reduce an employer’s administrative burden and improve member experience, providing one number for members to call for comprehensive white-glove service.

Watch how Shield Concierge works


Switching made simple

With Trio’s enhanced customer service, make it easier for employers to switch plans by helping members:

  • Transfer medical records and prescriptions
  • Find a new doctor or specialist
  • Continue receiving care without interruption 
  • Understand their new benefits 

A team of experts, ready to help

One simple phone call connects members  to a team of health experts who are ready to answer their health-related questions. These include registered nurses, health coaches, pharmacy technicians, pharmacists, and social workers.