We think the way you do
At Blue Shield of California Promise Health Plan, you'll find a level of understanding and communication that helps both your practice and your patients. Since our executive leadership includes physicians, we value a "patients first" philosophy of care. We strive to work closely with you, be responsive, and understand the challenges your practice or provider organization faces in providing care.
Our goals include providing programs and opportunities for our providers that demonstrate our dedication to supporting you when providing care. Through our Medicare, Medi-Cal, and Cal MediConnect dual-coverage plans and provider networks, we are dedicated to offering Californians access to quality, affordable care.
Here are some of the resources you will find in this section:
Sign up to access our provider portal
As a Blue Shield of California Promise Health Plan network participant, you can access member eligibility, claims, and authorizations information online. To sign up, complete and submit our Provider Login Assignment Form.
Download Provider Login Assignment Form (PDF, 713 KB)
Please note: HIPAA requirements and guidelines should be adhered to, and any violations will be reported.
- Already signed up? Access the provider portal.
- Update your provider information for Blue Shield Promise
- Find claims and encounter resources
- Sign up for webinars
We are here to assist you
We encourage you to join us in our mission to provide quality care to Medicare, Medi-Cal, and Cal MediConnect members.
If you can't find what you need online, our dedicated Provider Services phone line is available:
Phone:(800) 468-9935 8 a.m. to 5 p.m., Monday through Friday.
Review our Quick Reference Phone Guide (PDF, 129 KB)
Blue Shield Promise Medi-Cal
At Blue Shield Promise, we believe that individuals who rely on Medi-Cal should get quality attention and excellent service. Blue Shield of California Promise Health Plan provides comprehensive coverage, attention, and a full network of respected doctors, specialists, and hospitals for our members' healthcare needs.
Learn more about Blue Shield Promise Medi-Cal
Blue Shield Promise Medicare
Blue Shield of California Promise Health Plan has Medicare plans that promote member wellness and provide the treatment, care, and services our members need for preventive care, and when they become ill. Our members have access to expanded and enriched benefits, informative programs, and substantial savings.
Learn more about Blue Shield Promise Medicare
Blue Shield Promise Cal MediConnect
Blue Shield Promise offers dual coverage through our Cal MediConnect plans.
Contact us if you have any questions about any of our plans or coverage:
Medi-Cal, Los Angeles County:(800) 605-2556 [TTY: 711], 8 a.m. to 6 p.m., Monday through Friday
Medi-Cal, San Diego County:(855) 699-5557 [TTY: 711], 8 a.m. to 6 p.m., Monday through Friday
Medicare:(800) 544-0088 [TTY: 711], 8 a.m. to 8 p.m., seven days a week, from October 1 through March 31, and weekdays from April 1 through September 30
Cal MediConnect:(855) 905-3825 [TTY: 711], 8 a.m. to 8 p.m., seven days a week