Health education and programs for Cal MediConnect members

At Blue Shield of California Promise Health Plan, we want to help keep you and your family healthy. We also believe that the more informed you are, the better you can manage your health. We have numerous programs and services dedicated to your health education. You can find resources for staying fit, managing chronic conditions (like asthma or high blood pressure), and maintaining a healthy weight. We can also help you find classes, counseling, and support groups.

Health and wellness portal

We know that good health is a lifelong effort. We offer multiple online tools to help you live healthier and manage chronic conditions. On Blue Shield of California Promise Health Plan's health and wellness portal, you have access to:

  • Daily calorie plans and recipes
  • Exercise plans and demonstrations
  • Health information brochures and videos
  • The Healthy Rewards Program, where you can earn points toward a prize by completing certain activities
  • Health workshops
  • Health coaching by phone or email
  • Email access to a registered dietitian (nutrition expert) and a personal trainer
  • Activities for helping back problems, high blood pressure, mood improvement, and much more

To get started, create a health and wellness portal account. Click on the Register new account button. You will need your Blue Shield Promise Cal MediConnect Member ID number. You'll find this number on your Blue Shield Promise Cal MediConnect Member ID Card. Once you create an account, answer the questions on the Personal Health Assessment (PHA). Once you complete the PHA, you will have full access and can start earning Healthy Rewards Program points.

If you have any questions, please call Blue Shield Promise Cal MediConnect Member Services at (855) 905-3825 [TTY: 711], 8 a.m. to 8 p.m., seven days a week.

Health and wellness programs for our members

Diabetes Prevention Program

In partnership with Solera Health, Blue Shield of California Promise Health Plan offers a program that helps prevent type 2 diabetes – at no cost to our members. This program can help you learn how to be more active, eat better, and lose weight by making small changes to your daily routine. To learn more, call (888) 913-4596 or visit


Asthma and congestive heart failure management program

This voluntary, free program provides eligible Blue Shield Promise Medicare members with the education necessary to better manage their condition. Our Disease Management nurse works closely with the member and the member's doctor to help members stay as healthy as possible and avoid unnecessary hospitalizations. The nurse provides support and education, assisting the member in coordinating their care and obtaining all required preventive health screenings. Members may call a toll-free number to speak with our Disease Manager about their condition and ask any questions they may have. Blue Shield of California Promise Health Plan automatically identifies members with medical conditions who meet specific program criteria and offers them participation in these programs.


Back pain management program

According to the National Institute of Arthritis and Musculoskeletal and Skin Disease, back pain affects 8 out of 10 people at some point in their lives. Some people experience acute pain that normally lasts less than 6 weeks, while others experience chronic pain, which can last longer than 3 months.1

Our online Health & Wellness portal has many resources to help you with your back problem. You’ll find our healthy back workshop, audio and video presentations, and reading materials. You can also view demos on exercises for strengthening your back and e-mail questions to a Fitness Trainer. To access these resources, create a Health and Wellness portal account and complete the Personal Health Assessment.


Other condition management programs

Blue Shield Promise Cal MediConnect offers other programs to help members with their medical conditions, which include:

  • Coronary Heart Disease Program (Medi-Cal)
  • Chronic Obstructive Pulmonary Disease (Medicare)
  • Healthy Start Comprehensive Prenatal and Postpartum Program (Medi-Cal)


Health education materials

Our health education brochures provide you with information on how to stay healthy and manage your conditions. Brochures are available on the following topics: alcohol and substance use disorders, asthma, alternative medicine, diabetes, family planning, pregnancy, breastfeeding and parenting, high blood pressure, nutrition and weight management, immunizations, smoking cessation, and many more.

Find health education brochures

Preventive health guidelines

Review preventive health guidelines and recommended immunization schedules for Medicare members. These guidelines are based on the recommendations of the U.S. Preventive Services Task Force, the Advisory Committee on Immunization Practices, and the Centers for Disease Control and Prevention.

Download Preventive health guidelines, English (PDF, 4.7 MB)

Download Preventive health guidelines, Spanish (PDF, 3.9 MB)

Health videos

You can watch videos on health topics like cardiovascular, respiratory heath, diabetes, cancer, wellness, general health and more available in several languages. Videos are provided by Krames on Demand.

Watch health videos

Living Well Information Line

Call our Living Well Information Line to get answers to your questions about cholesterol, weight management, exercise, healthy eating, and diabetes. Call (855) 905-3825 (TTY: 711), 8 a.m. to 8 p.m., seven days a week, and ask for the Health Education Department.

1. National Institute of Arthritis and Musculoskeletal and Skin Diseases. (12 September 2019). Back Pain. Retrieved from

H0148_20_215 Accepted 10012019

Page last updated: 9/30/2019

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Blue Shield of California Promise Health Plan has neither reviewed nor endorsed this information.

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association. Blue Shield of California Promise Health Plan is a Medicare Advantage HMO plan with a Federal Government contract in California. Enrollment in Blue Shield of California Promise Health Plan depends on contract renewal.