If you have paid for emergency or urgent medical services while traveling outside of the country, Blue Shield of California Promise Health Plan covers those services, you may qualify for a reimbursement.

Blue Shield Promise Cal MediConnect Plan provides no plan coverage limit for emergency or urgent services outside the United States every year. These services are subject to review and approval based on the emergency services outlined in the Member Handbook, and Medicare allowable services.

See your Member Handbook Chapter 4, Section 2, Benefits Charts, to find your coverage amount.

If you need urgent care while outside of the United States and its territories, call the Blue Shield Global Core Services Center toll-free at (800) 810-2583, or call collect at (804) 673-1177, 24 hours a day, seven days a week.

In an emergency, go directly to the nearest hospital. You should also call the Customer Care number on the back of your member ID card. As part of this service, for inpatient hospital care, you can contact the Blue Shield Global Core Services Center to arrange for cashless access. If you arrange for cashless access, you are responsible for the usual out-of-pocket expenses such as non-covered charges and copayments. If you do not arrange for cashless access, you will have to pay the entire bill for your medical care and submit a request for reimbursement.

To request a reimbursement, contact Customer Care:

Phone:(855) 905-3825 [TTY: 711], 8 a.m. - 8 p.m., seven days a week.