Steps to getting started
Get a prescription
Before you go to a pharmacy, you will need to get your prescription from your doctor or transfer your existing prescriptions to a pharmacy of your choice. Please refer to your plan formulary, which explains which drugs are covered, so you can discuss medication options with your doctor.
Get an extended-day supply
Your Blue Shield Promise Cal-MediConnect plan covers a 100-day supply of Tier 1 maintenance medications and 90-day supply of your Tier 2 through 3 maintenance medications at all network pharmacies (including the CVS Caremark Mail Service Pharmacy). Maintenance drugs are those prescribed to treat a chronic or long-term medical condition, such as asthma, diabetes, high blood pressure, or high cholesterol, and are taken on an ongoing, regular basis to maintain health. Ask your doctor for a 100 or 90-day supply prescription.
Note: Opioids and non-Part D drugs are only available with a 30-day supply.
Fill your prescription
You have the choice of filling your prescriptions at a network retail pharmacy or through our mail service pharmacy.
Using a network retail pharmacy
The Blue Shield Promise pharmacy network includes chain pharmacies along with other local community pharmacies. Search for a pharmacy in your area using the pharmacy locator or download the most current pharmacy directory.
Using our network mail service pharmacy
Have your maintenance medications delivered to your home or office through CVS Caremark Mail Service Pharmacy with no charge for shipping or delivery. Log into your Blue Shield of California member account to create your mail service account at blueshieldca.com/login.
Learn how to sign up for the program, place orders, and set up auto-refills:
How to use the mail service pharmacy, English (PDF, 121KB)
How to use the mail service pharmacy, Spanish (PDF, 120 KB)
Download our mail service pharmacy order form in your preferred language:
CVS Mail Service order form, English (PDF, 1.5MB)
CVS Mail Service order form, Spanish (PDF, 1.1MB)
To sign up, or if you have any questions, contact CVS Caremark Mail Service Pharmacy at:
Phone: (866) 346-7200 [TTY: 711]
Using our network specialty pharmacies
All our network specialty pharmacies are available to all Blue Shield Promise Cal MediConnect members. Your physician may call or fax your prescription to any specialty pharmacy in our network, including CVS Specialty pharmacy.
Phone: (800) 237-2767 [TTY: 711], 4:30 a.m. to 6 p.m., Monday through Friday.
Fax: (800) 323-2445