Need a ride to your medical appointment or to pick up medications? Blue Shield of California and Call the Car can help.
How to book a ride
Have your member ID ready and contact Call the Car at (855) 200-7544 (TTY:711). Call the Car also offers a mobile application (CTC-Go) that can be used by Blue Shield members to schedule healthcare transportation. CTC-Go allows members to review upcoming or past reservations, rate their ride, cancel an existing reservation, and schedule a new reservation. CTC-Go is available on iOS and Android. Search your app store for “CTC-Go” and download the application. Contact Call the Car should you need assistance on setting up or how to schedule a ride. Please book a ride at least 24 hours in advance. Call the Car is available 24 hours a day, 7 days a week.1
If you are experiencing an emergency, please call 911. Blue Shield's transportation service is for non-emergencies only, at plan-approved health-related locations.
You can receive text messages (SMS) for updates on your rides. You must have a text-enabled mobile phone. Standard message and data rates apply; please check with your mobile service provider.
What’s included in your Blue Shield Medicare transportation benefit
Call the Car is available to Blue Shield members enrolled in the following plans. The number of one-way trips to plan-approved locations each year varies by plan.
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County
|
Plan
|
One-way trips per year
|
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|---|---|---|---|---|---|---|---|---|---|
| 6 | 16 | 20 | 22 | 26 | 30 | 32 | Unlimited trips | ||
| Los Angeles and Orange Counties |
Blue Shield Inspire (HMO)
|
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| Los Angeles County |
Blue Shield Balance (HMO)
|
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| Los Angeles and Orange Counties |
Blue Shield 65 Plus Plan 2 (HMO)
|
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| Alameda and San Mateo Counties |
Blue Shield Inspire (HMO)
|
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| Riverside and San Bernardino Counties |
Blue Shield 65 Plus Choice Plan (HMO)
|
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| San Diego County |
Blue Shield 65 Plus (HMO)
|
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| Los Angeles and Orange Counties |
Blue Shield AdvantageOptimum Plan (HMO)
|
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| San Diego County |
Blue Shield AdvantageOptimum Plan 1 (HMO)
|
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| Los Angeles and Orange Counties |
Blue Shield Enhanced (HMO)
|
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| Los Angeles, Orange, San Bernardino, and San Diego Counties |
Blue Shield TotalDual Plan (HMO D-SNP)
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| Fresno, Merced, San Joaquin, and Stanislaus Counties |
Blue Shield Inspire (HMO D-SNP)
|
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