Get a ride to and from your non-emergency medical appointments with Blue Shield of California and Call the Car

How to book a ride

Have your member ID ready and contact Call the Car at (855) 200-7544 (TTY:711), or use the mobile application CTC Go-App to schedule your ride. Please book a ride at least 24 hours in advance. Call the Car is available 24 hours a day, 7 days a week.1

If you are experiencing an emergency, please call 911. Blue Shield's transportation service is for non-emergencies only, at plan-approved health-related locations.

You can receive text messages (SMS) for updates on your rides. You must have a text-enabled mobile phone. Standard message and data rates apply; please check with your mobile service provider.

What’s included in your Blue Shield Medicare transportation benefit

Call the Car is available to Blue Shield members enrolled in the following plans. The number of one-way trips to plan-approved locations each year varies by plan.

County
Plan
One-way trips per year
    6 16 20 22 26 30 32 Unlimited trips
Los Angeles and Orange Counties
Blue Shield Inspire (HMO)
             
Los Angeles County
Blue Shield Balance (HMO)
             
Los Angeles and Orange Counties
Blue Shield 65 Plus Plan 2 (HMO)
             
Alameda and San Mateo Counties
Blue Shield Inspire (HMO)
             
Riverside and San Bernardino Counties
Blue Shield 65 Plus Choice Plan (HMO)
             
San Diego County
Blue Shield 65 Plus  (HMO)
             
Los Angeles and Orange Counties
Blue Shield AdvantageOptimum Plan (HMO)
         
San Diego County
Blue Shield AdvantageOptimum Plan 1 (HMO)
         
Los Angeles and Orange Counties
Blue Shield Enhanced (HMO)
         
Los Angeles, Orange, San Bernardino, and San Diego Counties
Blue Shield TotalDual Plan (HMO D-SNP)
         
Fresno, Merced, San Joaquin, and Stanislaus Counties
Blue Shield Inspire (HMO D-SNP)
         

Access your 2022 Blue Shield Medicare Transportation benefit