What are behavioral health services?

Our Behavioral Health Services Program includes services for mental health, substance use disorder and behavioral health treatment also known as Applied Behavior Analysis (ABA).

Behavioral health services for Blue Shield Promise Medi‑Cal members

Medi-Cal behavioral health coverage through Blue Shield of California Promise Health Plan is available in Los Angeles County and San Diego County. Please review the grid below to make the appropriate referrals:

For referrals in Los Angeles County, contact:

Department of Mental Health Beacon Health Options as liaison: (855) 765-9701
ACCESS hotline: (800) 854-7771
Substance Abuse/ Misuse Department of Health Care Services (DHCS) Substance Use Resource Center: (800) 879-2772
Behavioral Health Services Beacon Health Options: (855) 765-9701
Behavioral Health Treatment/Applied Behavior Analysis (ABA) Blue Shield of California Promise Health Plan Member Care Coordinators: (888) 297-1325

For referrals in San Diego County, contact:

Department of Mental Health ACCESS hotline: (888) 724-7240
Substance Abuse/ Misuse Department of Health Care Services (DHCS) Substance Use Resource Center: (800) 879-2772
Behavioral Health Services Beacon Health Options: (855) 321-2211
Behavioral Health Treatment/Applied Behavior Analysis (ABA) Blue Shield of California Promise Health Plan Member Care Coordinators: (888) 297-1325


For more information on the above services, visit their respective pages:

  • Mental health
    Please note that the Blue Shield Promise’s responsibility for administering and managing care will be dependent on the Medi-Cal member’s severity of impairment. When making your referral, please consult the Mental health severity screening tool (PDF, 240 KB) for guidance on what to consider.
     
  • Substance misuse and substance use disorders
    For screening, assessment, brief intervention, referral, and treatment related (SABIRT) information, please visit the Provider SABIRT page.
     
  • Behavioral Health Treatment for Medi-Cal members under the age of 21
    For behavioral health therapy (BHT) related information, please visit our BHT page.

Behavioral health services for Blue Shield Promise Cal MediConnect members

Call Beacon Mental Health and Substance Use Services to obtain coverage, benefit availability, and claims information:

Los Angeles County phone:(855) 765-9701, 8 a.m. to 8 p.m., Monday through Friday
San Diego County phone:(855) 321-2211, 8 a.m. to 8 p.m., Monday through Friday

Behavioral Health Services forms

Use these forms to request authorizations and refer your patients for behavioral health services and treatment programs.
Behavioral Health Treatment Authorization Request Packet (PDF, 358 KB)
PCP Referral Form for Behavioral Health Services (PDF, 274 KB)
Social Services Referral Form (PDF, 127 KB)