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Medi-Cal Rx

On January 1, 2022, the Department of Health Care Services (DHCS) will change your pharmacy benefit. Your prescription medications will be covered by Medi-Cal Rx.

This means that you will get your Medi-Cal covered prescriptions through Medi-Cal Rx instead of Blue Shield of California Promise Health Plan. This does not change your Medi-Cal eligibility or benefits.

You will need to show your Medi-Cal Benefits Identification Card (BIC) when you go to the pharmacy. The pharmacy may use your BIC to look up your information and give you your medications.

BIC front

Benefits Identification Card sample, front

BIC back

Benefits Identification Card sample, back

 

You will need to show your Blue Shield Promise member ID card when you go to your doctor or hospital.
Always carry both your Blue Shield Promise ID member card and your BIC with you.

LA member ID front

Los Angeles County member ID card sample, front

LA member ID back

Los Angeles County member ID card sample, back

SD member ID front

San Diego County member ID card sample, front

SD member ID back

San Diego County member ID card sample, back

 

A member flyer about this change is available to view and download: Blue Shield Promise member flyer (PDF, 65 KB)

Questions on or before December 31, 2021:

  • If you have questions about your medication, or other pharmacy services, please call Blue Shield Promise.
  • Our phone number is on your member ID card. If you have questions about Medi-Cal Rx, call the Medi-Cal Member Help Line at (800) 541-5555 [TTY: (800) 430-7077], Monday through Friday, 8 a.m. to 5 p.m.

Questions on or after January 1, 2022:

  • If you have questions about Medi-Cal Rx, including pharmacy complaints, appeals, and grievances, call the Medi-Cal Rx Customer Care Center at (800) 977-2273, 24 hours a day, seven days a week, or 711 for TTY, Monday through Friday, 8 a.m. to 5 p.m.

 

Frequently asked questions (FAQs):

For more information, please visit:

 

Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

Blue Shield of California Promise Health Plan is contracted with the Department of Health Care Services (DHCS) to provide managed care services in San Diego County. Blue Shield of California Promise Health Plan is contracted with L.A. Care Health Plan to provide Medi-Cal managed care services in Los Angeles County.

Page last updated: 11/10/21

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Medicare has neither reviewed nor endorsed this information. Blue Shield of California Promise Health Plan is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees.

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