Provider directories
These directories provide the lists of Blue Shield of California Promise Health Plan’s network providers* to assist you in choosing a health care provider.
Provider directories by service area
Los Angeles County
Directory, English (PDF, 27 MB)
Non-discrimination and language assistance notice, English (PDF, 500 KB)
Directory, Spanish (PDF, 23.7 MB)
Non-discrimination and language assistance notice, Spanish (PDF, 500 KB)
San Diego County
Directory, English (PDF, 14.3 MB)
Non-discrimination and language assistance notice, English (PDF, 500 KB)
Directory, Spanish (PDF, 23.6 MB)
Non-discrimination and language assistance notice, Spanish (PDF, 500 KB)
Urgent care information
San Diego County
List of urgent care clinics (PDF, 38 KB)
Request alternative languages
Provider and pharmacy directories are available upon request in the following languages:
Los Angeles: English, Spanish, Arabic, Armenian, Chinese, Farsi, Khmer, Korean, Russian, Tagalog, and Vietnamese
San Diego: English, Spanish, Arabic, Tagalog, Chinese, Farsi, and Vietnamese
Please call Blue Shield Promise Customer Care for a copy:
Los Angeles:
(800) 605-2556, 8 a.m. to 6 p.m., Monday through Friday.
San Diego:
(855) 669-5557, 8 a.m. to 6 p.m., Monday through Friday.
TTY/TTD: 711
(800) 735-2922 (English)
(800) 855-3000 (Spanish)
Non-emergency 24/7/365 help
Teladoc
Talk to a doctor over the phone or by video chat.
Learn how to access Teladoc
Nurse Advice Line
Connect with a registered nurse who will listen to your health problem, help you decide if you or your child needs to see the doctor, what to do if your symptoms get worse, and what you can do at home to feel better. It's free and easy. Translation services are available upon request.
Phone:(800) 609-4166
Approved Alternative Access Standards
Blue Shield of California Promise Health Plan at times may not be able to contract with providers that are within the required time and distance standards set by the State. Learn more about the alternative access standards and network adequacy standards.
Provider directory information
The information contained in the Blue Shield of California Promise Health Plan directories is gathered from new provider forms and/or contracts. It can also be gathered during office visits, over the telephone, or through the Blue Shield of California Promise Health Plan website.
The information listed in this directory is subject to change. Blue Shield of California Promise Health Plan validates its network information every three months and credentials its participating providers at least every three years. Blue Shield of California Promise Health Plan makes every attempt to validate information contained in the directories. Blue Shield of California Promise Health Plan collects and publishes provider language and language services available through the practice. However, certain information is self-reported and optional such as provider race/ethnicity. This information is available upon request by contacting Member Services in your County.
You may receive services from any of the providers on the list that are affiliated with your PCP’s medical group. For some services, you may need a referral from your PCP. Women may go to any OB/GYN in their PCP's network without a referral. Ask your doctor or call Member Services if you do not know an OB/GYN in your PCP's network.
Interpreting services are available for all providers through Blue Shield Promise Medi-Cal Health Plan at no cost. An advance notice is needed for face-to-face and ASL interpreting services. To request services, contact Member Services in your County. The call is free. For more information, visit the Medi-Cal member site.
If you have any questions regarding the status of a particular provider or have difficulties reading or understanding this information, please contact Member Services.
Los Angeles County
Blue Shield of California Promise Health Plan
601 Potrero Grande Dr.
Monterey Park, CA 91755
Member Services toll free at
(800) 605-2556 (TTY: 711)
Monday through Friday, 8 a.m. to 6 p.m
San Diego County
Blue Shield of California Promise Health Plan
3131 Camino Del Rio North, Suite 1300
San Diego, CA 92108
Member Services toll free at
(855) 699-5557 (TTY: 711)
Monday through Friday, 8 a.m. to 6 p.m
Report inaccuracies electronically
Accessibility code explanations:
SR: This information is self-reported by the provider. Blue Shield Promise Health Plan has not verified this information. The presence of the following codes indicate the provider location is accessible with this area.
P: Parking
EB: Exterior Building
IB: Interior Building
E: Exam Room
R: Restroom
T: Exam Table/Scale
W: Wheelchair
ME: Medical Equipment
PTA: Public transportation accessible within half a mile of the provider facility.
Cultural Competency:
CC: Cultural Competency reported
NR: Cultural Competency not reported
Non Physician practitioners legend:
NP: Nurse Practitioner
PA: Physician Assistant
CNM: Certified nurse midwives
CNS: Certified Nurse