Blue Shield Promise Medi-Cal gives members mental health and substance use disorder services. They do this through primary care physicians (PCPs) and licensed behavioral health providers. They also work with county providers and agencies. For our licensed behavioral health providers, we partner with Beacon Health Options. We also have behavioral health treatment services for children under the age of 21.
Mental health
Mental health services include, but are not limited to treatment for:
- Anxiety
- Depression
- Psychotherapy
- psychiatric medication management
See your Member Handbook (Evidence of Coverage) for a list of covered mental health services.
Behavioral health services for Blue Shield Promise Medi-Cal and Cal MediConnect members
Call Beacon Mental Health and Substance Use Services to obtain coverage, benefit availability, and claims information:
Los Angeles County phone:(855) 765-9701 [TTY: 711], 8 a.m. – 8 p.m., Monday through Friday
San Diego County phone:(855) 321-2211 [TTY: 711], 8 a.m. – 8 p.m., Monday through Friday
Department of Mental Health
For more mental health services, including substance use disorder treatment, call the Department of Mental Health:
Los Angeles County:
Phone: (855) 765-9701 [TTY: 711], 24 hours a day, 7 days a week
Los Angeles County Department of Mental Health website
San Diego County:
Phone: (855) 321-2211 [TTY: 711], 24 hours a day, 7 days a week
San Diego County Behavioral Health Services website
Suicide prevention hotline
Phone: (800) 273-8255 [TTY: 711], 24 hours a day, 7 days a week
Substance use disorder preventive services
- One alcohol and drug use screening per year
- Brief intervention sessions and referral to treatment as needed
County agency services
Should you need more services, you can call your county agency to ask about longer treatment. You can do this without a referral from your PCP. The county services also cover other substance use disorders.
Department of Health Care Services Substance Use Resource Center
Phone: (800) 879-2772 (TTY: 711) 24 hours a day, 7 days a week
Los Angeles County Substance Abuse Service
Substance Abuse Service Helpline: (844) 804-7500 (TTY 711), 24 hours a day, 7 days a week
Substance Abuse, Prevention and Control website
San Diego County Substance Use Disorder Services
Substance Use Disorder Services Access and Crisis Line: (888) 724-7240 (TTY: 711), 24 hours a day, 7 days week
San Diego County Behavioral Health Services website
Behavioral health treatment for individuals under the age of 21
Blue Shield Promise Medi-Cal covers behavioral health treatment (BHT) for individuals under the age of 21. This includes applied behavioral analysis (ABA) and other evidence-based treatments. If this is something you would like to know more about, please schedule an appointment with your child’s primary care physician today.