COVID-19: What our network providers need to know

At Blue Shield of California and Blue Shield of California Promise Health Plan, we continue to do all we can during the COVID-19 public health emergency to support the health, safety and well-being of our members.
We also want to keep you informed as you courageously provide care on the front lines.

We encourage you to visit this page often so you can see the updates we post as new information becomes available.

Communication skills for talking about the COVID vaccines

November 9, 2021 – Blue Shield of California Promise Health Plan has partnered with L.A. Care to provide a tip sheet to help providers engage more effectively with patients who are hesitant about taking the COVID-19 vaccines. Although the tip sheet was created with Medi-Cal providers in mind, the content applies to any provider.

The tip sheet includes suggested responses to patient statements and concerns, for the purpose of engaging patients in a nonjudgmental manner and linking vaccine acceptance to each patient’s hopes and goals.

Read the tip sheet  (PDF, 295 KB)

IPA/medical groups financially responsible for COVID-19 testing costs for HMO commercial plan members, effective August 1, 2021

June 22, 2021 –  Effective for dates of service on and after August 1, 2021, all COVID-19 testing costs for Blue Shield of California HMO commercial plan members will become the financial responsibility of the member’s HMO IPA/medical group, consistent with each group’s existing contract with Blue Shield. This requirement follows the recent ruling by the Los Angeles County Superior Court on May 5, 2021 which invalidated aspects of the DMHC’s emergency regulation on COVID-19 testing that required plans to assume financial responsibility for those costs. In addition, the remaining provisions of the DMHC’s emergency regulation have expired. 

Blue Shield will be notifying contracted laboratories of this change, and requests that IPA/medical groups notify labs to send claims for COVID-19 testing services provided on and after August 1, 2021 to the IPA/medical group.

Review updated information  (PDF, 74 KB)

COVID-19 vaccine administration and certain monoclonal antibody treatments: cost-sharing, coding, and billing

April 5, 2021- Download our latest update that includes information on the Janssen COVID-19 vaccine, as well as coding and billing for monoclonal antibody treatments.

Review COVID-19 vaccine and monoclonal antibody treatment (PDF, 77 KB)


Content by section

COVID-19 updates for Blue Shield members

Read member information on how and where to get care for COVID-19.

See Blue Shield member COVID-19 news/updates

COVID-19 updates on Blue Shield News Center

Read the latest COVID-19 (coronavirus) updates on the Blue Shield News Center.

Access News Center COVID-19 articles