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Welcome to Provider Connection at Blue Shield of California. We are here to help, whether you're already a network participant or just want to know more about us.

Live chat

Use live chat for questions about:
  • Claims
  • Benefits
  • Member eligibility
  • How to use Provider Connection
  • Contracts
  • Credentialing
  • Demographics
  • Electronic Data Interchange (EDI)
  • Recoveries
Live chat is available:

Monday through Friday, 6 a.m. to 6:30 p.m.


Phone

Call us for questions about:
  • Authorizations
  • Pharmacy advice
  • Claims
  • Benefits
  • Member eligibility
  • How to use Provider Connection
  • Contracts
  • Credentialing
  • Demographics
  • Electronic Data Interchange (EDI)
  • Recoveries

Simply speak your request and our voice-activated system will direct your call to the appropriate representative.

Blue Shield of California Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 541-6652


Blue Shield of California Promise Health Plan Provider Services:

Monday through Friday, 6 a.m. to 6:30 p.m.

Phone: (800) 468-9935


Mail

For all other Provider Services inquiries:

Blue Shield of California

P.O. Box 272540
Chico, CA 95927-2540

Blue Shield of California BlueCard Program

P.O. Box 272630
Chico, CA 95927-2630

Blue Shield of California Promise Health Plan

601 Potrero Grande Dr.
Monterey Park, CA 91755

  • Corporate headquarters
    Live chat is available:

    Monday through Friday, 6 a.m. to 6:30 p.m.
    Login to Provider Connection to start a chat
     

    Corporate Headquarters

    Blue Shield of California
    601 12th Street
    Oakland, CA 94607
    Phone:(510) 607-2000

    Southern Region Main Office

    Blue Shield of California
    100 North Sepulveda Blvd.
    El Segundo, CA 90245
    Phone:(310) 744-2580

    Medicare Main Office

    Blue Shield of California
    6300 Canoga Ave.
    Woodland Hills, CA 91367
    Phone:(818) 598-8000

    Blue Shield of California Promise Health Plan

    601 Potrero Grande Dr.
    Monterey Park, CA 91755
    Phone: (800) 468-9935

  • Shared Advantage Customer Service

    Contact us with questions about:

    • Instate BlueCard Benefits/Eligibility information
    • Instate Claim Status
    • Pricing information on instate claims
    • Appeal Status on instate claims
    • Written Correspondence Status on instate claims
    • Status of payment (check information, paid information, etc.) information for instate claims
    • Provide EOB copies on instate claims
    • Authorization Inquiries

     

    Phone:(800) 219-0030

    Monday through Friday, 6 a.m. to 6:30 p.m.

  • Provider Connection Customer Service

    For issues related to the following functions on the Provider Connection website:

    • Password resets and logging in
    • Accessing member eligibility and benefits, claims information, or Clear Claim Connection (C3) claims prescreening simulation tool
    • Submitting prior authorization

     

    Phone:(800) 541-6652, 24 hours a day, seven days a week
          Please have your Provider NPI or Tax ID number available when speaking with a representative.

    Contact technical support

  • Provider information and enrollment - Blue Shield of California network

    Contact us with questions about:

    • Provider network inquiries and applications
    • Address, phone, fax, and practice changes
    • Group additions/deletions
    • Credentials
    • Provider directory updates
    • Provider education
    • Contractual obligations
    • PPO related requests

     

    Blue Shield of California
           Provider Information & Enrollment
           P.O. Box 629017
           El Dorado Hills, CA 95762

    Phone:(800) 258-3091

    Fax: (916) 350-8860, Monday - Friday, 6:00 a.m. - 6:30 p.m.

  • Provider information and enrollment - Blue Shield of California Promise Health Plan

    If you are an Ancillary provider who is interested in joining our network, you can submit a Letter of Interest by the following methods:

    By email: PromiseLOI@blueshieldca.com

    By mail: Blue Shield of California Promise Health Plan
           Attention: Provider Contracting
           601 Potrero Grande Dr.
           Monterey Park, CA 91755

  • Credentialing Department - Blue Shield of California
  • EDI related issues

    Contact us with questions about:

    • EDI set-up inquiries (270/271, 276/277, 278, 837, 835)
    • ERA set-up inquiries
    • EFT set-up inquiries
    • Member benefit enrollment setup inquiries (820/834)

     

    Blue Shield of California
           Attn: EDI department
           4700 Bechelli Lane
           El Dorado Hills, CA 95762-9017
    Email:EDIPriority@blueshieldca.com

    EDI/ERA/EFT inquiries including enrollment questions:
    Phone:(800) 480-1221

    Send EDI enrollment forms to:
    Fax: (530) 351-6150

    Send ERA/EFT enrollment forms to:
    Fax: (866) 276-8456

  • Pharmacy services

    Contact us for drug formulary information and to request prior authorization for outpatient prescription drugs and home self-administered injectables.

    For Blue Shield providers

    Blue Shield of California
          Pharmacy Services
          P.O. Box 7168 
          San Francisco, CA 94120-7168

    Phone:(800) 535-9481

    Fax: (888) 697-8122

    For Blue Shield Promise providers

    Phone:(800) 468-9935

  • BlueCard program

    BlueCard provider customer services:

    (800) 676-2583, 6 a.m. to 9 p.m., Monday through Friday

    BlueCard resources

    BlueCard program information

    Verify BlueCard member's eligibility

    Claims routing tool

  • Federal Employee Program

    Federal Employee Program customer services:

    (800) 824-8839, 8:30 a.m. to 4:30 p.m., Monday through Friday

Eligibility and benefits contacts

Find phone and fax numbers for Blue Shield eligibility and benefits contacts.

Get contact information

Authorization contacts

Contact Medical Care Solutions for questions about authorization requests, preauthorization, medical policy, and more.

Get authorizations contact information

Claims contacts

Find phone numbers and addresses for claims, the EDI help desk, and member appeals and grievances.

Get claims contact information

Guidelines and resources contacts

Find phone and fax numbers for compliance and ethics,  disease management, wellness prevention, and more.

Get contact information

Technical support request form

Request help with your log in, registration or other technical problems.

Request tech support

Provider Connection Reference Guide

Find detailed instructions for activities like checking eligibility, making a referral, determining if prior authorization is necessary, prescreening claims, checking claims status, and other tools and information you need to serve our members.

View reference guide for Blue Shield providers (PDF, 3.0 MB)

View reference guide for Blue Shield Promise providers (PDF, 2.6 MB)

About Provider Connection

Learn about the range of information and tools available to Blue Shield of California providers on this website.

Learn more about Provider Connection

Company holidays

Operation centers will be closed in observance of Blue Shield of California’s holiday schedule, with the exception of Medicare Member Services.

View holiday schedule