Knowing which care option to choose can help you save time and money. From $0 virtual consults to urgent care, we give you access to a quality network of healthcare providers.
Here’s how to find the most cost-effective care when you need it, where you need it.*
The best place to start when you need care is with your primary doctor (also known as your primary care physician or PCP). This is your main healthcare provider for routine medical needs.
Your primary doctor can treat common medical conditions and provide preventive care, annual physicals or wellness visits, and referrals to a specialist if needed.
From cardiology to gynecology, we give members access to a wide range of medical specialists.
With many specialist areas to choose from in our Find a Doctor tool, we can help you find a doctor to help with your specific healthcare needs.
Note: While PPO members can refer themselves to any specialist without a referral, HMO members should check their Evidence of Coverage or Certificate of Insurance first.
Mental health care
Whether you’re feeling stressed or need a specialist we’re here to help.
If you’re in crisis or have suicidal thoughts, seek help immediately. Please call 911 or go to your nearest emergency room. You can call the National Suicide Prevention line at (800) 273-8255.
Standards for Timely Access to Care
You are entitled to timely access to care. We ask providers to meet these wait time standards.
Telehealth and virtual care options let you speak with medical professionals via phone or video.
Common uses for virtual care include non-emergency conditions such as respiratory infections, cold and flu, allergies, and joint pain. Note: The following services are not available with all medical plans.*