Discover all your care options

I want to get started  |  I'm looking for virtual care  |  I'm looking for in-person care  |  I'm looking for emergency care

Knowing which care option to choose can help you save time and money. From $0 virtual consults to urgent care, we give you access to a quality network of healthcare providers. 

Here’s how to find the most cost-effective care when you need it, where you need it.*  

Start here: 

Primary doctor

The best place to start when you need care is with your primary doctor (also known as your primary care physician or PCP). This is your main healthcare provider for routine medical needs. 

Your primary doctor can treat common medical conditions and provide preventive care, annual physicals or wellness visits, and referrals to a specialist if needed.

Find a primary doctor

Specialists 

From cardiology to gynecology, we give members access to a wide range of medical specialists. 

With many specialist areas to choose from in our Find a Doctor tool, we can help you find a doctor to help with your specific healthcare needs.

Find a specialist

Note: While PPO members can refer themselves to any specialist without a referral, HMO members should check their Evidence of Coverage or Certificate of Insurance first. 

Mental health care 

Whether you’re feeling stressed or need a specialist we’re here to help.

Get mental health resources

If you’re in crisis or have suicidal thoughts, seek help immediately. Please call 911 or go to your nearest emergency room. You can call the National Suicide Prevention line at (800) 273-8255. 

Standards for Timely Access to Care

You are entitled to timely access to care. We ask providers to meet these wait time standards.

Telehealth

Telehealth and virtual care options let you speak with medical professionals via phone or video.   

Common uses for virtual care include non-emergency conditions such as respiratory infections, cold and flu, allergies, and joint pain. Note: The following services are not available with all medical plans.*

In-person care

While virtual care options are becoming more and more popular, we understand that sometimes you may need – or simply prefer – to see a doctor in person.

That’s why we offer access to in-person options beyond your primary doctor for both simple and more complex needs.   

Emergency care:

Care when traveling:

BlueCard® Program and Blue Shield Global Core

Get covered services or urgent and emergency care while traveling in the United States or abroad.

HMO and EPO plan members:
Coverage for emergency and urgent care services.

PPO, POS, and Active Choice® members:
Same as above plus access to covered benefits (except dental, vision care, and prescription drugs).

If in the United States:
Call (800) 810-BLUE or visit provider.bscbs.com.

If overseas: 
Call (804) 673-1177 or visit bcbsglobalcore.com.