HOW are premium credits applied? How is this being communicated?

Operations

Is the credit being applied automatically, or does it require enrollment?
Premium credits are applied automatically; no action is required of the customer to receive the credit. 

How will commissions be administered?
Consistent with our existing policies, Producer Services Agreement and related contracts, Blue Shield will pay commissions based on premiums received from customers.

How will the premium credit impact my taxes?
Blue Shield is not a financial institution or tax advisor. We cannot provide tax advice. Customers should consult their financial or tax advisor.
 

Communications

The credit will be shown on customers’ billing statement, whether received electronically or in the mail. 

Billing statements will show a line item for miscellaneous credits and debits. They will also have messaging when accessing their billing statements online. Email and letter communications will be sent to customers receiving premium credits. 

How will the credit be reflected on a customer's bill?
The bill will show: 

Will this program be made public? 
Yes. The program will be shared through the Blue Shield News Center, as well as communications to brokers, employers, and impacted customers.  

How will brokers be informed of which customers are receiving premium credits, and how much?
A general communication will be sent to all lines of business brokers with information on the program. There will not be specific communication to brokers identifying impacted customers or credited amounts.