By enrolling in either Trio HMO or Tandem PPO*, you’ll get access to Shield Concierge – our personalized and coordinated customer care assistant. One simple phone call connects you to a team of health experts who are ready to answer your health-related questions.
Switching made simple
With enhanced customer service, we help take the stress and hassle out of changing health plans. Shield Concierge can help you:
- Transfer medical records and prescriptions
- Find a new doctor or specialist
- Continue receiving care without interruption
- Understand your new benefits
Meet the Shield Concierge team
Once you’ve enrolled in either Trio or Tandem plans, you’ll have access to a team of customer service representatives and certified healthcare experts through Shield Concierge including:
- Registered nurses, who can provide health counseling, education, and support
- Health coaches, who can help you with disease prevention, nutrition, weight management, stress reduction, and management of chronic conditions such as diabetes and high blood pressure
- Pharmacy technicians, who can coordinate prescription drugs between doctors and pharmacies and assist with emergency prescription authorizations
- Pharmacists, who can answer questions about medications, including side effects, drug safety, costs, and treatment options
- Social workers, who can assess emotional and psychological well-being and provide crisis intervention, substance abuse, and mental health referrals