By enrolling in Trio HMO, you’ll get access to Shield Concierge – our personalized and coordinated customer care assistant. One simple phone call connects you to a team of health experts who are ready to answer your health-related questions.

Watch how Shield Concierge works


Switching made simple

With Trio’s enhanced customer service, we help take the stress and hassle out of changing health plans. Shield Concierge can help you:

  • Transfer medical records and prescriptions
  • Find a new doctor or specialist
  • Continue receiving care without interruption 
  • Understand your new benefits 

Meet the Shield Concierge team

Once you’ve enrolled in Trio, you’ll have access to a team of customer service representatives and certified healthcare experts through Shield Concierge including:

  • Registered nurses, who can provide health counseling, education, and support
  • Health coaches, who can help you with disease prevention, nutrition, weight management, stress reduction, and management of chronic conditions such as diabetes and high blood pressure
  • Pharmacy technicians, who can coordinate prescription drugs between doctors and pharmacies and assist with emergency prescription authorizations
  • Pharmacists, who can answer questions about medications, including side effects, drug safety, costs, and treatment options
  • Social workers, who can assess emotional and psychological well-being and provide crisis intervention, substance abuse, and mental health referrals