As a nonprofit health plan, Blue Shield of California is guided by our mission and values, which encourage innovation and focus our efforts on transforming the current healthcare system into one that is worthy of our family and friends.

To learn more about how Blue Shield is working to fulfill its mission and improve the healthcare system in California and beyond, please see our 2017 Mission Report (PDF, 4.1MB).


Our mission

To ensure all Californians have access to high-quality health care at an affordable price.


Our values

Trusted and trusting:

  • We build trusting relationships.
  • We are honest and ethical; do the right thing.
  • We are open and candid.
  • We let people do their jobs.
  • We keep our promises.

Valuing people:

  • We respect and care about each other.
  • We drive learning and development for ourselves and others.
  • We practice Wellvolution making an investment in us.
  • We acknowledge and recognize people’s contribution.

Results oriented:

  • We focus on the outcome, not just the activities or milestones along the way.
  • We take personal ownership and accountability for getting there.
  • We act with integrity and know the ends never justify the means.

Interconnected:

  • We bust silos and keep an enterprise-wide view.
  • We seek out and connect with the right partners internally and externally.
  • Interdependence and strong partners are our strength.

Agile and nimble:

  • We scout the environment and anticipate change.
  • We remove barriers to agility.
  • We use "smart trust" with data and people.

Creative solutioning:

  • We embrace risk taking.
  • We challenge our own thinking.
  • We experiment, learn and improve.
  • We learn equally from success and failure.

Customer centric:

  • We retain what we need to remain financially viable, returning the balance to our customers and community.
  • We are conscientious about how we impact our customers.
  • We anticipate and respond to key needs of the customer.

Acting with integrity

To learn more about how we conduct business, download Blue Shield of California's Code of Conduct (PDF, 1.1MB). 

Although Blue Shield is a nonprofit, we adhere to best practices in corporate governance. For more information about our board of directors and Blue Shield’s senior leaders, visit our Leadership page.  

For more information on our financial performance in 2017, as well as our 2017 executive compensation summary, visit our Financials page.


Equal employment opportunity

To learn more about our Equal Employment Opportunity policy, download our EEO Statement (PDF, 362KB).