Blue Shield of California | California Health Insurance


Talk to a Teladoc doctor or mental health professional by phone or video

Teladoc general medical services

Blue Shield of California eligible plans have 24/7 access to U.S. board-certified physicians from Teladoc for a low or $0 copay.1

You can request an on-demand visit (within 60 minutes or less) or schedule an appointment in advance that fits into your schedule. Whether you have a pre-existing condition or have a new health concern, we have a care option for you.

Access Teladoc now

Sign in to your Blue Shield account to request an appointment with a doctor or mental health professional.

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You may also use the Blue Shield mobile app to request a consult. If you need help creating an account, call 1-800-Teladoc (835-2362). Wait times vary.

Teladoc mental health services

Set up an appointment with a licensed psychiatrist, psychologist, or counselor by phone or video. Appointments are available, for members age 13 and older, daily from 7 a.m. to 9 p.m. from the privacy of your home, often for low or no copayment. Not all plans include access to Teladoc mental health services.2

When to use Teladoc

  • You’re considering a visit to urgent care
  • It’s not an emergency
  • You'd prefer a consultation from your home
  • You’re on vacation, a business trip, or away from home
  • Your primary doctor is not available

Experienced doctors

  • Practicing Primary Care Physicians in all 50 states
  • Board-certified and licensed in California
  • An average of 20 years of experience

The care you need, when you need it

  • Cold and flu symptoms
  • Allergies
  • Bronchitis
  • Respiratory infection
  • Sinus problems

Get the Blue Shield app

Download the Blue Shield app to go to Teladoc.

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1. Check your Evidence of Coverage or call the Customer Care phone number on your ID card to determine if your plan includes Teladoc. Self-insured employer-sponsored plans that include Teladoc access have out of pocket costs that varies by plan.

2. Access to Teladoc mental health services will no longer be available to some plans on January 1, 2021. Call the Customer Care phone number on your Blue Shield ID card to determine if your plan includes access to Teladoc mental health services.

Blue Shield of California is an HMO, HMO D-SNP and PPO plan with a Medicare contract and a contract with the California State Medicaid Program. Enrollment in Blue Shield of California depends on contract renewal.

Not all plan types are available in all areas.

Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California 遵循適用的州法律和聯邦公民權利法律,並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。 Visit Nondiscrimination notice for more information.

Y0118_20_701F_M Accepted 09182020

Page last updated 1/1/2021

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